Results-driven logistics professional with a strong background in team leadership and operational efficiency. Proven track record in problem-solving and meeting deadlines while maintaining safety standards. Committed to enhancing customer satisfaction through effective management practices.
Overview
28
28
years of professional experience
Work History
Owner/Operator Truck Driver
Chandlers Hotshot Hauling
Colona
11.2024 - Current
Operated vehicles for timely delivery of freight across various routes.
Managed cargo loading and unloading to ensure secure transport.
Maintained vehicle maintenance and inspection schedules for safety compliance.
Communicated with clients to coordinate pick-up and delivery times.
Adhered to traffic laws and regulations during all driving operations.
Resolved issues on the road to minimize delays in service delivery.
Operated commercial truck to transport goods and materials over long distances.
Developed positive relationships with customers by providing excellent customer service.
Maintained a log book of working hours, distance traveled, fuel consumption, and any problems encountered during the trip.
Loaded cargo securely using appropriate tools such as straps or blocks to ensure safe transportation.
Completed daily pre-trip inspection checklists for assigned vehicle.
Inspected vehicles for mechanical items and safety issues and performed preventative maintenance.
Inspected truck for defects and safe operating condition before, during and after trips.
Processed shipment documents neatly and efficiently for each load.
Obtained signatures needed to complete and process paperwork.
Worked well with dispatchers to communicate route and schedule changes.
Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
Performed regular inspections and completed vehicle repairs.
Sales Executive
A+ Roofing and Siding Co.
Bettendorf
07.2012 - 05.2023
Trained and mentored new sales team members on best practices.
Developed sales strategies to enhance customer engagement and retention.
Managed client relationships to ensure satisfaction and loyalty.
Conducted regular sales meetings to review performance and set goals.
Implemented CRM systems for tracking customer interactions effectively.
Resolved customer issues promptly by identifying solutions or referring them to other departments as needed.
Recruited, interviewed, hired, trained, coached, motivated, evaluated, and managed a team of sales personnel.
Participated in industry-related networking events and conferences.
Established goals for each member of the sales team and monitored their progress regularly.
Conducted safety inspections to identify hazards and ensure compliance with regulations.
Monitored workplace conditions to ensure a safe environment for all employees.
Provided guidance on personal protective equipment usage and maintenance requirements.
Facilitated safety meetings to discuss concerns, updates, and promote awareness among staff.
Conducted safety and hazard inspections of work sites.
Inspected equipment regularly to identify any potential safety issues.
Maintained records of all safety-related incidents and created reports detailing corrective actions taken.
Educated workers on the importance of wearing appropriate Personal Protective Equipment.
Supervised main work areas within company and removed debris to prevent accidents and mishaps.
Owner
Chandlers Home Improvement
Rock Island
03.2007 - 07.2012
Managed daily operations for home improvement projects and services.
Supervised a team of skilled workers to ensure quality workmanship.
Coordinated scheduling and logistics for multiple ongoing projects.
Developed and maintained relationships with suppliers for materials and tools.
Implemented safety protocols to ensure a secure work environment.
Trained new employees on best practices and company standards.
Handled customer inquiries, providing solutions for home improvement needs.
Maintained relationships with existing clients by providing superior customer service.
Managed daily operations of business, including hiring and training staff.
Ensured compliance with local, state, and federal regulations.
Identified new opportunities for growth, expansion, and diversification.
Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
Developed policies and procedures for the organization.
Led startup and creation of operational procedures and workflow planning.
Collaborated with other owners on joint ventures and shared resources.
Managed sales presentations to promote product and brand benefits.
Developed and implemented strategies to increase customer satisfaction and loyalty.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Tire Repair Technician
Blackhawk Tire
Rock Island
01.2001 - 01.2006
Educated customers on tire maintenance and safety practices.
Maintained cleanliness and organization of the work area consistently.
Collaborated with team members to streamline repair processes effectively.
Assisted in inventory management of tire supplies and equipment.
Followed safety protocols to ensure a safe work environment at all times.
Assessed and diagnosed customer needs for tires, services and other products, responded to questions and delivered superior service resulting in repeat business.
Educated customers about basic maintenance techniques for their car's tires such as regularly rotating them every 6 months.
Inspected tires for damage and wear using specialized tools.
Repaired punctures and leaks with precision and care.
Mounted and balanced tires on various vehicle types efficiently.
Spearheaded new shop safety procedures that virtually eliminated staff injuries and accelerated rate of tire service completions for customers.
Managed waste disposal processes by collecting used rubber from old tires that had been removed from vehicles.
Gained experience working with a wide range of tools such as impact wrenches, socket sets, pry bars, bead breakers.
Recorded all work performed in company software system along with notes regarding any additional services provided.
labor
Rodruck Builders
Bettendorf
04.1998 - 11.2000
Constructed wooden frames for residential and commercial structures with precision.
Installed wall panels, doors, and windows according to project specifications.
Operated hand and power tools safely to cut and shape materials.
Maintained a clean and organized worksite to promote safety standards.
Laid out floor joists in accordance with approved plans.
Measured and cut lumber to required size for framing walls, floors, and roofs.
Attached sheathing materials to exterior walls of buildings with nails or screws.
Erected rafters, studs, and other structural components.
Built scaffolding for access to higher elevations on the job site.