Michael Briggs
Pana
Summary
Detail-oriented professional specializing in customer service and quality assurance within warehouse operations. Known for maintaining compliance with safety standards while optimizing task delegation and inventory management. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
10
10
years of professional experience
Work History
Load Builder
Menards
Effingham, IL
08.2024 - 06.2026
- Assembled product loads accurately for efficient shipment to customer locations.
- Operated forklifts and pallet jacks to move materials safely within warehouse environment.
- Inspected incoming and outgoing shipments for quality assurance and compliance with standards.
- Maintained organized storage areas to optimize space and improve inventory retrieval times.
- Followed safety protocols consistently to minimize workplace accidents and ensure compliance.
- Assisted in training new employees on load building techniques and equipment operation.
- Implemented best practices for load stability, reducing damage during transit and ensuring customer satisfaction.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
Yard and Receiving Department Manager
Menards
Forsyth, IL
07.2022 - 08.2024
- Managed receiving operations, maintaining compliance with safety and quality standards.
- Trained and mentored staff on best practices in receiving procedures and equipment usage.
- Implemented process improvements to enhance efficiency in shipping and receiving workflows.
- Collaborated with cross-functional teams to resolve issues related to product deliveries and inventory accuracy.
- Maintained a safe working environment by enforcing safety policies and conducting regular inspections.
- Resolved customer complaints efficiently, maintaining long-lasting relationships with clients and ensuring their satisfaction with services provided.
- Minimized product damage during receiving process by implementing proper handling techniques and staff training.
- Developed standard operating procedures for all tasks within the department, promoting consistency in performance across team members.
- Improved employee retention rates by fostering a positive work culture and providing opportunities for growth and development.
- Mentored junior staff members, helping them develop valuable skills that led to promotion opportunities within the company.
- Ensured smooth transitions during peak seasons through effective planning and resource allocation.
- Collaborated with other department managers to improve overall operations across the store.
- Trained new staff on job duties, company policies, and safety procedures.
- Oversaw warehouse staff and maintained efficiency in a fast-paced environment.
- Operated forklifts, lift trucks, and hand trucks to move items around the warehouse.
- Managed opening and closing procedures, ensuring security and operational readiness.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Managed store personnel by delegating tasks and supervising daily operations.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Assisted in hiring and training new employees, fostering a collaborative team atmosphere.
- Maintained store's cleanliness and visual standards, creating a welcoming a a welcoming environment for customers.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service levels.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Trained newly hired sales team in upselling techniques.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
Yard and Receiving Assistant Manager
Menards
Forsyth, IL
05.2019 - 07.2022
- Oversaw receiving operations, ensuring timely and accurate processing of incoming shipments.
- Trained and supervised staff in the accurate processing of inbound shipments, ensuring timely delivery to sales floor.
- Led a team in inventory management, optimizing stock levels and reducing discrepancies.
- Developed streamlined processes for unloading and sorting merchandise to improve workflow.
- Maintained compliance with safety standards, conducting regular audits and training sessions for staff adherence.
- Implemented training programs for new staff, enhancing operational efficiency and safety awareness.
- Led team meetings focused on continuous improvement initiatives, fostering a culture of collaboration and excellence among staff members.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
Load Builder
Menards
Forsyth, IL
12.2018 - 05.2019
- Assembled product loads accurately for efficient shipment to customer locations.
- Operated forklifts and pallet jacks to move materials safely within warehouse environment.
- Inspected incoming and outgoing shipments for quality assurance and compliance with standards.
- Maintained organized storage areas to optimize space and improve inventory retrieval times.
- Followed safety protocols consistently to minimize workplace accidents and ensure compliance.
- Assisted in training new employees on load building techniques and equipment operation.
- Implemented best practices for load stability, reducing damage during transit and ensuring customer satisfaction.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
Outside Yard Team Member
Menards
Forsyth, IL
11.2018 - 12.2018
- Operated forklifts and pallet jacks to transport materials efficiently within yard area.
- Conducted regular safety inspections of yard equipment, promoting a safe working environment.
- Maintained organized inventory displays, ensuring product accessibility for customers.
- Assisted customers with inquiries, providing exceptional service and product knowledge.
Receiver
Menards
Forsyth, IL
07.2018 - 11.2018
- Oversaw receiving operations, ensuring accuracy in inventory management and stock organization.
- Implemented process improvements, enhancing workflow efficiency for incoming goods inspections.
- Kept work areas clean, safe, and organized.
- Maintained a clean and organized receiving area, enhancing workflow and productivity.
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
- Trained new staff on safe handling procedures and efficient unloading techniques.
Cart Pusher
Menards
Forsyth, IL
07.2016 - 07.2018
- Coordinated cart retrieval and organization to ensure efficient store operations.
- Assisted customers by providing directions and support with cart transportation.
- Maintained cleanliness of outdoor areas, enhancing overall shopping experience.
- Collaborated with team members to optimize workflow during peak hours.
Education
High School Diploma -
Eisenhower Highschool
Decatur, ILSkills
- Load planning expertise
- Order picking accuracy
- Shipping and receiving
- Material handling equipment
- Workplace safety
- Compliance adherence
- Inventory organization
- Operational training
- Onboarding processes
- Team development
- Workflow management
- Logistics coordination
- Warehouse optimization
- Customer service
- Safety protocols
- Performance improvement
Timeline
Load Builder
Menards
08.2024 - 06.2026
Yard and Receiving Department Manager
Menards
07.2022 - 08.2024
Yard and Receiving Assistant Manager
Menards
05.2019 - 07.2022
Load Builder
Menards
12.2018 - 05.2019
Outside Yard Team Member
Menards
11.2018 - 12.2018
Receiver
Menards
07.2018 - 11.2018
Cart Pusher
Menards
07.2016 - 07.2018
High School Diploma -
Eisenhower Highschool