Michael Baxter
Des Plaines
Summary
Results-driven sales professional with a Bachelor of Science degree and 10+ years of customer service and sales experience, including 3 years of management leadership. Proven ability to generate high revenue, build strong client relationships, and manage full-cycle sales operations independently. Known for strong interpersonal communication, analytical thinking, and high productivity in fast-paced environments. Highly proficient with technology, CRM systems, and lead management strategies.
Overview
10
10
years of professional experience
Work History
Private Health Insurance Agent (1099 Independent Contractor)
US Health Advisors
01.2023 - Current
- Generated $2M+ in annualized underwritten health insurance premium sales nationwide by guiding clients through customized coverage options based on financial and healthcare needs.
- Managed the entire sales cycle independently including prospecting, appointment setting, sales presentations, closing, and post-sale customer service.
- Conducted 300+ outbound calls daily, utilizing phone, SMS, and digital outreach to engage and convert high-volume lead pipelines.
- Organized and managed thousands of leads and CRM records to improve sales efficiency and follow-up conversion rates.
- Led training sessions for new and experienced agents on communication skills, organization, underwriting processes, and productivity systems.
- Resolved claim disputes and collaborated with providers and underwriters to ensure proper benefit delivery for clients.
- Earned a compensation increase within the first 8 months, along with a $40,000 performance bonus and an additional $8,500 annual bonus.
- Operated as a self-funded business operator, covering marketing leads, CRM systems, and communication platforms while managing revenue and expenses.
- Maintained a 7-day work schedule (up to 13 hours daily) demonstrating strong discipline, productivity, and commitment to performance.
General Manager
Muscle Bar
12.2015 - 09.2022
- Managed daily operations of a high-traffic nutrition and supplement retail business, generating approximately $90,000 of the company’s $180,000 annual revenue from Sept 2021 – Sept 2022.
- Supervised and trained employees on product knowledge, customer service, and sales techniques.
- Conducted client consultations to identify fitness and nutrition goals and recommend tailored product solutions.
- Maintained detailed understanding of all products and services to provide accurate recommendations and maximize sales conversions.
- Tracked monthly revenue, expenses, and inventory performance to evaluate business profitability.
- Developed and managed social media accounts that increased business visibility and customer base by 50%.
- Ensured high standards of customer satisfaction while maintaining store cleanliness, merchandising, and register reconciliation during closing procedures.
Education
Bachelor of Science - Kinesiology, Psychology
University of Illinois at Chicago
Chicago, IL05.2022
High School Diploma - undefined
Notre Dame College Prep
Niles, IL05.2017
Skills
- Sales strategy development
- Client acquisition techniques
- Customer relationship management
- Effective deal closure
- Training & Team Leadership
- Exceptional customer service
- Digital communication strategies
- Technology & Data Organization
- Analytical problem solving
- Communication skills
- Presentation skills
- Problem-solving aptitude
Timeline
Private Health Insurance Agent (1099 Independent Contractor)
US Health Advisors
01.2023 - Current
General Manager
Muscle Bar
12.2015 - 09.2022
High School Diploma - undefined
Notre Dame College Prep
Bachelor of Science - Kinesiology, Psychology
University of Illinois at Chicago
H.O.P.E. Award
Award given to agents who surpass $250k sales and show commitment to the company's mission of Helping Other People Everyday.