Michael Avila
Cicero
Summary
Detail-oriented Tech Specialist with proven problem-solving abilities in VR systems. Skilled in hardware installation, technical support, and team collaboration, committed to optimizing processes and enhancing user experience.
Overview
7
7
years of professional experience
Work History
Tech Speciliast
Sandbox VR
Oak Brook, IL
02.2023 - Current
- Diagnosed and resolved technical issues within VR systems to enhance user experience.
- Collaborated with cross-functional teams to streamline equipment maintenance protocols.
- Conducted regular system checks, ensuring optimal performance of VR hardware and software.
- Trained new technicians on troubleshooting techniques and system operations for improved efficiency.
Computer Helpdesk Technician
ASI Accurate Partitions
Burr Ridge, IL
07.2019 - 02.2023
- Provided technical support for hardware and software issues, ensuring efficient resolution of user problems.
- Assisted in troubleshooting network connectivity issues, enhancing overall system performance and user experience.
- Documented and maintained knowledge base articles, streamlining access to common solutions for staff.
- Implemented process improvements that reduced ticket resolution time, increasing overall helpdesk efficiency.
Education
High School Diploma -
J. Sterling Morton East
Cicero, IL07-2010
Skills
- Electrical repair
- Health and safety compliance
- Efficiency optimization
- Problem-solving abilities
- Hardware installation
- Multitasking
Languages
Spanish
Native or Bilingual
Timeline
Tech Speciliast
Sandbox VR
02.2023 - Current
Computer Helpdesk Technician
ASI Accurate Partitions
07.2019 - 02.2023
High School Diploma -
J. Sterling Morton East