Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Michael Abalde

Chicago

Summary

Experienced with customer service billing processes, supervision, and team management. Utilizes expertise in billing systems and customer service to drive operational efficiency. Track record of improving team performance and customer satisfaction through effective leadership.

Overview

8
8
years of professional experience

Work History

Delivery Driver

Future Vision (Amazon)
08.2022 - Current
  • Operated delivery vehicle safely and efficiently to meet customer needs.
  • Loaded and unloaded packages, ensuring proper handling and care during transit.
  • Communicated effectively with customers to confirm delivery details and address concerns.
  • Maintained accurate delivery logs to track shipments and route efficiency.
  • Loaded truck and properly secured items to prevent damage for deliveries.

Sales Associate

La Bella Distribuidora
06.2020 - 07.2022
  • Provided exceptional customer service, fostering positive relationships with clients and enhancing satisfaction levels.
  • Assisted in inventory management, ensuring stock accuracy and timely replenishment of merchandise.
  • Collaborated with team members to maintain store presentation standards and execute promotional displays effectively.
  • Educated customers about product features, benefits, and usage to drive informed purchasing decisions.
  • Conducted outbound calls to engage potential customers and promote products.

Driver

FedEx:Ground
02.2018 - 04.2020
  • Delivered goods efficiently, ensuring timely arrivals and adherence to schedules.
  • Maintained vehicle cleanliness and functionality through regular inspections and maintenance checks.
  • Navigated routes using GPS technology to optimize delivery times and reduce fuel consumption.
  • Adhered to safety regulations, promoting a culture of safety among peers during operations.
  • Resolved customer inquiries related to deliveries, enhancing overall satisfaction and service quality.

Education

High School Diploma -

Morton College
Cicero, IL

Commercial Pilot -

Aerosertec
Ecuador

Skills

  • Customer service
  • Attention to detail
  • Dependable and reliable
  • Problem-solving
  • DOT compliance
  • Data entry
  • Computer proficiency
  • Call center experience

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Delivery Driver

Future Vision (Amazon)
08.2022 - Current

Sales Associate

La Bella Distribuidora
06.2020 - 07.2022

Driver

FedEx:Ground
02.2018 - 04.2020

High School Diploma -

Morton College

Commercial Pilot -

Aerosertec

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Michael Abalde