Micayla Simmons

•Ensured outstanding customer service, resulting in increased client loyalty.

•Guided clients in selecting styles that matched their individual desires.

•Taught effective hair care practices to clients for long-lasting style maintenance.

•Facilitated therapy sessions to better understand and support client requirements.

• Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
• Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
• Led employee relations through effective communication, coaching, training, and development.
• Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.

•Educated customers on mortgage options to enhance understanding.

•Collaborated with multiple mortgage companies to facilitate client payment arrangements.

•Documented account details to resolve issues effectively.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
• Greeted customers, helped locate merchandise, and suggested suitable options.
• Assisted in inventory management, conducting regular counts and restocking merchandise as needed.

•Transported children from school to daycare, ensuring safety throughout journey.

•Supported homework completion for children, promoting academic progress.

•Planned and facilitated activities to keep children entertained until pick-up.

•Facilitated outstanding customer support for AT&T clientele.

•Informed customers about account specifics, billing concerns, and promotional offerings.

•Addressed routine account challenges with effective problem-solving strategies.