Micah Stevens
CHICAGO
Summary
Multi-talented Project Coordinator successful at taking on diverse project tasks to meet tight deadlines. Hands-on and analytical problem solver. Provides excellent communication, planning and decision-making skills.
Overview
7
7
years of professional experience
Work History
Project Coordinator
MoLo Solutions
Chicago
10.2022 - Current
- Manage product and program initiatives to ensure seamless project execution and optimal user experience.
- Oversee lifecycle of product tickets (feature requests and defect reports) by creating, tracking, and prioritizing tasks for timely resolution.
- Collaborate with cross-functional teams and provide regular progress updates.
- Conduct feature and functionality testing in test environments, identifying issues to ensure high-quality releases.
- Manage dedicated support channel, resolving user issues and guiding workflows.
- Lead communication efforts during new feature launches, offering clear user instructions.
- Schedule collaborative meetings and shadow sessions for team synergy.
Customer Operations Specialist
MoLo Solutions
Chicago
07.2021 - 10.2022
- Managed transportation operations across multiple regions for high-volume CPG accounts, ensuring timely execution of shipments from tender to delivery
- Coordinated with carrier sales representatives to monitor performance and maintain on-time pickup and delivery metrics
- Scheduled and optimized appointment times with shippers and receivers to streamline logistics flow
- Proactively identified and resolved in-transit and facility-level issues, minimizing delays and service disruptions
- Acted as a central point of communication between internal teams, carriers, and customers to ensure operational efficiency
Licensing and Adoption Coordinator
08.2020 - 07.2021
- Screened and processed applications for foster home licensure and renewals.
- Investigated licensing complaints and developed corrective action plans as needed.
- Completed evaluations and compliance checks on foster homes.
- Recruited and trained foster parents, providing in-service and pre-service instruction.
- Supported intake staff by identifying suitable foster placements.
- Participated in Continuous Quality Improvement (CQI) initiatives.
Family Service Worker - Adoption Specialist
02.2019 - 06.2020
- Investigated child abuse/neglect cases through on-site assessments and interviews.
- Represented children's interests at multiple court hearings and coordinated with legal counsel.
- Conducted home visits to monitor child safety and placement suitability.
- Recruited and matched foster/adoptive parents to meet children's needs.
- Managed documentation to support adoption process compliance.
Education
Bachelor of Arts - Criminal Justice
University of Arkansas
Fort SmithSkills
- Project Coordination & Workflow Management
- Cross-Functional Team Collaboration
- Issue Tracking & Ticket Management
- Quality Assurance & UAT Testing
- Foster Care Licensing & Compliance
- Child Welfare Case Management
- Court Documentation & Legal Coordination
- Strong Written & Verbal Communication
- Stakeholder Engagement
- Training & Presentation Skills
- Continuous Improvement Participation
- Logistics optimization
Websites
Timeline
Project Coordinator
MoLo Solutions
10.2022 - Current
Customer Operations Specialist
MoLo Solutions
07.2021 - 10.2022
Licensing and Adoption Coordinator
08.2020 - 07.2021
Family Service Worker - Adoption Specialist
02.2019 - 06.2020
Bachelor of Arts - Criminal Justice
University of Arkansas