Motivated professional currently pursuing Political Science degree. Strong background in retail environments with outstanding customer service, problem-solving and sales skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Budtender
Ascend
07.2023 - Current
Guide customers through sales transactions while offering advice and knowledge as needed
Ensure the sales floor is stocked, displays and menus are up to date/accurate
Fulfill customer orders in fulfillment areas
Promote a work environment that is positive, customer-service oriented, and compliant with laws, policies, and procedures
Keeping up-to-date on products to offer customers the best knowledge and advice
Accurately use and maintain POS systems and accurate cash handling
Cross-selling to increase UPT, ATV, emphasizing in-house brands to promote sales
Nightly inventory
Training new hires
Assistant Manager
Fannie May Candies
12.2016 - 10.2023
Developing team members and establishing specific performance objectives
Ability to recruit, identify and train qualified team members
Execute a pristine, well merchandised retail environment with efficient operational standards
Improving engagement with merchandise
Operating cash registers, managing financial transactions, and balancing drawers
Cross-selling products to increase purchase amounts
Monthly Inventory
Shrinkage Goals
Home and Kids Lead
Kohls
10.2021 - 06.2023
Responsible for sales floor merchandising, pricing, and recovery, while also providing excellent customer service
Responsible for unloading, processing, and stocking incoming freight, as well as replenishing merchandise from the stockroom
Responsible for teaching, coaching, and developing associates, while also executing merchandising processes
Monitor systems, pick orders, pack orders, and complete Ship from Store and Buy Online Pickup in Store activities
Assistant Center Director
Code Ninjas
03.2021 - 05.2022
Oversee daily operations of the center
Follow up on leads, schedule tours, and close deals
Work with parents to define children's learning needs
Ensure that parents understand how their child is learning and progressing
Engage and oversee coaches/tutors to ensure team needs are met
Uphold corporate standards with respect to operational standards
Ability to think on the fly and be perceptive to center dynamics
Report weekly to the executive team on progress
Familiarity with technology, Microsoft suite, social media, office equipment
Shift Lead
Panda Express
08.2020 - 02.2021
Managing daily inventory to prevent shrinkage and keep order within budget
Spearheaded daily operations and administrative duties along with budget, daily labor, cash handling, and all other store operations
Achieving established goals
Ensuring optimal customer service by following the Panda Mission in each transaction and handling all customer complaints
Trained and coached underperforming team members and new hires
Education
Degree in Progress - Political Science Major, Computer Science Minor