Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Languages
Timeline
Generic

Micaela Wagner

Oak Forest

Summary

Motivated professional currently pursuing Political Science degree. Strong background in retail environments with outstanding customer service, problem-solving and sales skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Budtender

Ascend
07.2023 - Current
  • Guide customers through sales transactions while offering advice and knowledge as needed
  • Ensure the sales floor is stocked, displays and menus are up to date/accurate
  • Fulfill customer orders in fulfillment areas
  • Promote a work environment that is positive, customer-service oriented, and compliant with laws, policies, and procedures
  • Keeping up-to-date on products to offer customers the best knowledge and advice
  • Accurately use and maintain POS systems and accurate cash handling
  • Cross-selling to increase UPT, ATV, emphasizing in-house brands to promote sales
  • Nightly inventory
  • Training new hires

Assistant Manager

Fannie May Candies
12.2016 - 10.2023
  • Developing team members and establishing specific performance objectives
  • Ability to recruit, identify and train qualified team members
  • Execute a pristine, well merchandised retail environment with efficient operational standards
  • Improving engagement with merchandise
  • Operating cash registers, managing financial transactions, and balancing drawers
  • Cross-selling products to increase purchase amounts
  • Monthly Inventory
  • Shrinkage Goals

Home and Kids Lead

Kohls
10.2021 - 06.2023
  • Responsible for sales floor merchandising, pricing, and recovery, while also providing excellent customer service
  • Responsible for unloading, processing, and stocking incoming freight, as well as replenishing merchandise from the stockroom
  • Responsible for teaching, coaching, and developing associates, while also executing merchandising processes
  • Monitor systems, pick orders, pack orders, and complete Ship from Store and Buy Online Pickup in Store activities

Assistant Center Director

Code Ninjas
03.2021 - 05.2022
  • Oversee daily operations of the center
  • Follow up on leads, schedule tours, and close deals
  • Work with parents to define children's learning needs
  • Ensure that parents understand how their child is learning and progressing
  • Engage and oversee coaches/tutors to ensure team needs are met
  • Uphold corporate standards with respect to operational standards
  • Ability to think on the fly and be perceptive to center dynamics
  • Report weekly to the executive team on progress
  • Familiarity with technology, Microsoft suite, social media, office equipment

Shift Lead

Panda Express
08.2020 - 02.2021
  • Managing daily inventory to prevent shrinkage and keep order within budget
  • Spearheaded daily operations and administrative duties along with budget, daily labor, cash handling, and all other store operations
  • Achieving established goals
  • Ensuring optimal customer service by following the Panda Mission in each transaction and handling all customer complaints
  • Trained and coached underperforming team members and new hires

Education

Degree in Progress - Political Science Major, Computer Science Minor

Moraine Valley Community College
Palos Hills, IL
12-2025

Skills

  • Work Ethic
  • Attention to Detail
  • Business Awareness
  • Dependability
  • Interpersonal Skills
  • Effective Time Management Skills
  • Leadership
  • Resilience
  • Organization
  • Initiative
  • Cultural Awareness

Accomplishments

  • Highest Average Ticket and Units per Transaction
  • Consistently had over an 80% loyalty capture rate.
  • Scored 90% or higher on all secret shops.

Certification

Illinois Responsible Vendor


Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Budtender

Ascend
07.2023 - Current

Home and Kids Lead

Kohls
10.2021 - 06.2023

Assistant Center Director

Code Ninjas
03.2021 - 05.2022

Shift Lead

Panda Express
08.2020 - 02.2021

Assistant Manager

Fannie May Candies
12.2016 - 10.2023

Illinois Responsible Vendor


Degree in Progress - Political Science Major, Computer Science Minor

Moraine Valley Community College
Micaela Wagner