Micaela Vargas
Chicago
Summary
Experienced professional with a solid background in customer service committed to accuracy and efficiency. Skilled in resolving customer issues to ensure a positive experience and maintain high service standards. Excited to bring energy and a people-focused mindset to a team that values strong communication and outstanding customer care.
Overview
13
13
years of professional experience
Work History
Loan Processor
Brother Loan & Finance
06.2020 - 02.2025
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Processed loan applications and monitored progress from start to finish.
- Approved loan applications based on customer creditworthiness.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Evaluated loan requests and documents to verify accuracy and completeness.
Call Center Agent
Brother Loan & Finance
08.2018 - 06.2020
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained new personnel regarding company operations, policies and services.
- Responded proactively and positively to rapid change.
- Processed payments via credit cards and check by phones
- Responsible for making outbound calls to customers to generate leads as well as performing collection duties when accounts go delinquent
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of services while creating welcoming, positive experiences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Vehicle Purchasing Agent
Pick-n-Pull
03.2017 - 08.2018
- Advertised and presented vehicles to customers who were interested in purchasing
- Managed time efficiently in order to complete all tasks within deadlines.
- Purchased and received all vehicles delivered to store from tow vendors, auto pounds, and walk in customers
- Maintained documentation for all purchases.
Pawn Broker
FirstCash
09.2014 - 03.2017
- Wrote collateral loans based on market demand and value.
- Performed gold tests and diamond measurements.
- Improved customer satisfaction by greeting customers and maintaining showroom cleanliness.
- Assisted customers with inquires about merchandise. Including musical instruments, jewelry and electronics.
- In charge of online stores on offer up, Craigslist and eBay
Shift Leader
Burger King
10.2012 - 04.2014
- Completed payments by cash, vouchers, credit and debit cards
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Cashier
Pete's Fresh Market
03.2012 - 10.2012
- Completed transactions by cash, check, coupons, credit cards and debit cards
- Sustained a pleasant and upbeat relationship with guests
- Knowledgeable and up to date on all promotions and weekly advertisements
Education
Associate of Applied Science - Nursing
Malcolm X College
Chicago, IL11-2028
Skills
- Dedicated work ethic
- Teamwork and collaboration
- Attention to detail
- Training and mentoring
- Data entry
- Information verification
- Customer communications
- Personable demeanor
Timeline
Loan Processor
Brother Loan & Finance
06.2020 - 02.2025
Call Center Agent
Brother Loan & Finance
08.2018 - 06.2020
Vehicle Purchasing Agent
Pick-n-Pull
03.2017 - 08.2018
Pawn Broker
FirstCash
09.2014 - 03.2017
Shift Leader
Burger King
10.2012 - 04.2014
Cashier
Pete's Fresh Market
03.2012 - 10.2012
Associate of Applied Science - Nursing
Malcolm X College
STRENGTHS
- Customer-focused mind: Committed to providing excellent customer service.
- Strong Communicator: Communicates well with customers and staff.
- Detail-oriented: Skilled in accurate documentation and record-keeping.
- Time management proficiency: Ability to manage multiple tasks efficiently
- Strong problem-solving skills: Proven ability to solve customer issues