Mia Weekley
Chicago
Summary
Detail-oriented and adaptable professional with strong experience in administrative support, office coordination, and customer service. Known for managing high-volume tasks with accuracy, confidentiality, and efficiency. Fast typist at 50 WPM with a sharp eye for detail, strong organizational skills, and a consistent focus on service and compliance.
Overview
4
4
years of professional experience
Work History
Office Coordinator
State of Illinois-Department of Human Services
10.2024 - Current
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Served as a point of contact for clients visiting the office, providing exceptional customer service.
- Balance remote and in-office duties in a hybrid role.
Contractor
Adecco - Accenture
06.2023 - 12.2023
- Handled customer service calls using Amazon Connect and SalesForce.
- Managed workflow and documentation in a fully remote, high volume environment.
Customer Support Associate
SMS Assist
03.2023 - 06.2023
- Collaborated effectively with cross-functional teams to address complex customer issues and achieve positive outcomes.
- Responded to customer requests for services and company information.
- Balanced remote and in-office duties in a hybrid role.
Team Lead
NORC at the University of Chicago
10.2021 - 12.2022
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Trained new team members by relaying information on company procedures and safety requirements.
- Collected, arranged, and input information into database system.
Education
Program Participant -
Cara Collective
Chicago, IL01-2024
High School Diploma -
Dunbar Vocational Academy
Chicago, IL01-2016
Skills
- Office administration
- Customer service
- Data entry- Typing speed: 50 WPM
- Client relationship management
- Document management
- Conflict management
- Organizational skills
Timeline
Office Coordinator
State of Illinois-Department of Human Services
10.2024 - Current
Contractor
Adecco - Accenture
06.2023 - 12.2023
Customer Support Associate
SMS Assist
03.2023 - 06.2023
Team Lead
NORC at the University of Chicago
10.2021 - 12.2022
Program Participant -
Cara Collective
High School Diploma -
Dunbar Vocational Academy
Similar Profiles
Wendy PhillipsWendy Phillips
Human Service Caseworker Manager at State of Illinois-Department of Human ServicesHuman Service Caseworker Manager at State of Illinois-Department of Human Services
John DiamondJohn Diamond
Home Care Provider at State of Illinois-Department of Human ServicesHome Care Provider at State of Illinois-Department of Human Services
Haley DavisHaley Davis
Home Health Aide at State of Illinois-Department of Human ServicesHome Health Aide at State of Illinois-Department of Human Services
Jacob StillmanJacob Stillman
Customer Growth Consultant at ToastCustomer Growth Consultant at Toast
Sugey MoranSugey Moran
Community Manager at Habitat CompanyCommunity Manager at Habitat Company