Mia Padilla
Oak Lawn
Summary
Motivated exercise science student with a minor in psychology, demonstrating a strong commitment to the field of occupational therapy. Eager to apply undergraduate knowledge through practical experiences such as observation, fieldwork, or internships. Core competencies include research skills, patient interaction, and a solid understanding of psychological principles.
Overview
3
3
years of professional experience
Work History
Customer Service Team Lead
Panera Bread
Oak Lawn
05.2022 - Current
- Monitored team performance metrics to identify areas for improvement.
- Volunteered to handle complaints and issues for manager during busy time periods.
- Directed and supervised staff performance.
- Ensured that customer inquiries were handled promptly and accurately by providing feedback on performance.
- Made certain associates adhered to schedules to achieve service goals.
- Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
Education
Bachelor of Science - Exercise Science
Saint Xavier University
Chicago, IL05-2026
High School Diploma -
Marist High School
Chicago, IL05-2022
Skills
- Customer service and communication skills
- Team management
- Friendly, positive attitude
- Leadership
- Microsoft Word
- Problem-solving
Languages
English
Native/ Bilingual
Accomplishments
- Cuneo Scholarship: for academic excellence and servant leadership
- Deans list recognition: 3.96 GPA
Affiliations
- Children's Museum Volunteer
- Youth assistant Jiu-Jitsu coach
- Member of Psychology Club, Exercise Science, and Pals for Change
Timeline
Customer Service Team Lead
Panera Bread
05.2022 - Current
Bachelor of Science - Exercise Science
Saint Xavier University
High School Diploma -
Marist High School
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