Mia Matzerath
Bloomington
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Eager to help team achieve company goals.
Overview
1
1
year of professional experience
Work History
Amusement Park Employee
Six Flags Great American
07.2025 - 08.2025
- Built and established positive relationships with patrons, team members and supervisors.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Oversaw maintenance and operation of Game Machines, Kiosks and Ticketing equipment, maintaining safety, cleanliness and operational efficiency.
- Issued tickets to customers and collected payment and fees for desired services.
- Supervised gameplay and monitored guests' actions to prevent theft.
Restaurant Hostess
Outback Steakhouse
09.2024 - 07.2025
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Delivered unparalleled service to drive positive dining experience and repeat customer visits.
- Answered customer questions about hours, seating, and menu information.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
Bachelor of Arts -
Illinois State University
Normal, Illinois, IL05-2029
Skills
- Crowd management
- Equipment rentals
- Game management
- Salesmanship
- Attention to detail
- Time management abilities
- Organizational skills
- Professionalism
- Adaptability
- Problem-solving
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Amusement Park Employee
Six Flags Great American
07.2025 - 08.2025
Restaurant Hostess
Outback Steakhouse
09.2024 - 07.2025
Bachelor of Arts -
Illinois State University