Marcos Cortez
Chicago
Summary
Motivated professional with extensive experience in operations, customer service, and technical support. Proven skills in problem-solving and leadership, driving team collaboration and continuous improvement. Committed to delivering high-quality results and enhancing customer satisfaction.
Overview
8
8
years of professional experience
Work History
Melting Operations Specialist
Sweetener Supply Corporation
Brookfield
04.2022 - Current
- Safely unloaded railcars containing 200,000 pounds of sugar to maintain operational efficiency.
- Calculated required water quantities for production processes with precision.
- Produced high-quality sucrose products for top food and beverage companies.
- Supported global food safety initiatives and promoted adherence to standards.
Part Time - Sales Associate
Spencer’s Gifts
Chicago Ridge
11.2019 - Current
- Delivered exceptional customer service to foster positive customer experiences.
- Processed transactions by operating cash registers, including scanning and itemizing items.
- Resolved customer inquiries and concerns with professionalism and efficiency.
- Managed incoming shipments while maintaining accurate product inventory.
Assistant Manager
Spirit Halloween Store
Bedford
08.2019 - 11.2019
- Oversaw store operations, ensuring efficient opening and closing procedures.
- Prepared store for seasonal activities and promotions to drive customer engagement.
- Managed financial transactions, including balancing registers and processing deposits.
HVAC Technician Assistant
CPR Heating & Air Conditioning
Chicago
10.2017 - 07.2019
- Inspected HVAC components to verify operational functionality and efficiency.
- Collaborated with technicians to complete tasks efficiently and effectively.
- Cleaned evaporator coils, condenser coils, and filters to maintain system performance.
- Tested electrical circuits, motors, controls, and safety devices for reliability.
- Installed new ductwork following engineering plans and specifications.
- Calibrated temperature control systems to ensure accurate readings.
- Installed insulation materials around pipes and ducts for energy efficiency.
- Followed safety protocols when handling refrigerants to ensure compliance.
Education
High School Diploma -
Spry Community Links High School
Chicago, IL06-2016
Skills
- Production processes
- Equipment maintenance
- Safety compliance
- Inventory management
- Process optimization
- Customer service
- Adaptability and flexibility
- Creative problem solving
- Critical thinking skills
- Attention to detail and organization
Languages
English
Professional
References
Leonardo Martinez
Sweetener Supply Corporation
Melting operator
773-406-6883
-
CPR heating and air condition
Chris Ponce
CPRHVAC@SBCGLOBAL.NET
773-386-0277
-
Spirit Halloween
Robert G. Scesniak
Morrisday1968@gmail.com
224-304-9912
Spirit Halloween
Amy Conway
Amyconway@gmail.com
708-218-0361
Timeline
Melting Operations Specialist
Sweetener Supply Corporation
04.2022 - Current
Part Time - Sales Associate
Spencer’s Gifts
11.2019 - Current
Assistant Manager
Spirit Halloween Store
08.2019 - 11.2019
HVAC Technician Assistant
CPR Heating & Air Conditioning
10.2017 - 07.2019
High School Diploma -
Spry Community Links High School
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