Summary
Overview
Work History
Education
Skills
Timeline
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Mia Hayden

Effingham

Summary

Accomplished care partner with a proven track record at Villas Of Holly Brook, excelling in compassionate care and relationship building. Demonstrated expertise in HIPAA compliance and time management, enhancing patient comfort and safety. Successfully facilitated seamless shift transitions, ensuring continuity of care and upholding ethical standards.

Overview

7
7
years of professional experience

Work History

Care Partner

Villas Of Holly Brook
11.2023 - Current
  • Served as an advocate for patients'' rights, upholding ethical standards in all aspects of care provision.
  • Monitored vital signs and reported any abnormalities to medical staff for prompt attention and treatment.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Enhanced patient comfort by providing personalized care and support throughout their stay.
  • Facilitated the smooth transition between shifts by providing detailed hand-off reports to incoming care partners.

Front Desk Receptionist

Cobblestone Inn & Suites
08.2021 - 10.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Collected room deposits, fees, and payments.
  • Streamlined check-in processes, reducing wait times for guests.

Office Manager

At Your Bark N Call
08.2018 - 05.2020
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

Education

Altamont High School
Altamont, IL

Skills

  • Compassionate care
  • Mobility support
  • First aid and CPR
  • Time management
  • HIPAA compliance
  • Relationship building

Timeline

Care Partner

Villas Of Holly Brook
11.2023 - Current

Front Desk Receptionist

Cobblestone Inn & Suites
08.2021 - 10.2023

Office Manager

At Your Bark N Call
08.2018 - 05.2020

Altamont High School

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Mia Hayden