Mia Delgado
Private Clinical Practice
Springfield
7
years of professional experience
Highly motivated Cosmetology student at the University of Spa and Cosmetology Arts, dedicated to delivering an exceptional guest experience. This professional background bridges the high-stakes clinical empathy and patience developed as a Registered Behavior Technician with the operational efficiency and speed gained in service and e-commerce leadership roles. Currently transitioning into the beauty industry with a steadfast commitment to technical excellence, meticulous detail, and the cultivation of long-term guest loyalty.
Work History
Registered Behavior Technician
1 Year 3 Months- Lead implementation of individualized treatment goals and Behavior Intervention Plans (BIPs) with meticulous adherence to BCBA clinical directions.
- Created rigorous technical documentation protocols, including precise data recording and session notes, to ensure 100% compliance with clinical standards and track client developmental progress.
- Crafted a supportive therapeutic environment by maintaining a professional, empathetic, and friendly demeanor with clients and their families.
E-Commerce Lister
2 Years 4 Months- Fast-tracked digital brand growth by conducting comprehensive market trend research and competitor analysis to optimize product positioning and pricing strategies.
- Executed thorough A/B testing and conversion rate optimization to identify high-impact strategies for increasing sales and customer engagement.
- Partnered with creative teams, including photographers and graphic designers, to coordinate high-quality visual content and merchandising for online product listings.
Front Desk Agent
11 Months- Operated as a Key Holder responsible for facility security and opening/closing procedures while enforcing strict adherence to safety and cleanliness protocols.
- Optimized retail revenue by leveraging deep knowledge of product launches and promotions to enhance brand awareness and drive guest loyalty.
- Facilitated high-volume reception operations, including guest check-ins and conflict resolution, to ensure a premier customer experience.
Barista
3 Months- Mentored and trained new baristas on complex menu specifications and quality standards to maintain consistency in a high-pressure, fast-paced environment.
- Upheld rigorous sanitation and organizational standards to ensure a safe, welcoming, and high-quality atmosphere for all guests.
Shift Leader
1 Year 8 Months- Delivered operational leadership as a Key Holder, managing daily workflows and directing staff to maximize service efficiency and guest satisfaction.
- Orchestrated vendor coordination and order intake while maintaining meticulous oversight of cash drawer reconciliation and financial integrity.
- Leveraged high-level multitasking capabilities by seamlessly rotating through cashiering, food preparation, and barista duties during peak volume hours.
Education
Cosmetology - Cosmetology Program
High School Diploma
Skills
Client Care & Communication: Relationship Building
Guest Loyalty
Empathetic Service
Conflict Resolution
High-Stakes Empathy
BIP Implementation.
Technical Documentation: Accurate Data Recording
Session Notes
Inventory Management
A/B Testing.
Operational Leadership: Key Holder Responsibility
Staff Training
Shift Management
Vendor Coordination
Cash Reconciliation.
Beauty & Detail: Market Trend Research
Visual Merchandising
Digital Brand Management
Retail Promotion
Meticulous Sanitation.
Behavioral Analysis
Timeline
Registered Behavior Technician
Private Clinical Practice
05.2025 - CurrentRead More
E-Commerce Lister
This Is Beauty
03.2022 - 07.2024Read More
Barista
Starbucks
10.2021 - 01.2022Read More
Front Desk Agent
Echelon Fitness
04.2021 - 03.2022Read More
Shift Leader
Einstein Bros Bagels
07.2019 - 03.2021Read More
University of Spa And Cosmetology Arts
Cosmetology from Cosmetology Program
Read More
Barbara Goleman Senior High School
High School Diploma
Read More