Mia DeLeo
Oak Forest
Summary
Proven to excel in high-pressure environments, I leveraged exceptional customer service and cash handling skills at Hooters Inc., enhancing guest experiences and driving efficiency. My ability to foster team collaboration and maintain cleanliness standards contributed significantly to maintaining the company's positive reputation.
Overview
5
5
years of professional experience
Work History
Server
Hooters Inc.
Orland Park, IL
05.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Host
Biaggi's Ristorante Italiano
Bloomington, IL
08.2024 - 12.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Brand Associate
Hollister
Orland Park, IL
07.2020 - 06.2024
- Processed cashier transactions quickly and accurately, driving brand loyalty programs.
- Placed styles, sizes and colors of product on sales floor to maintain availability for customers.
- Communicated product information with confidence and educated consumers about company.
- Managed inventory levels efficiently, reducing waste and ensuring a consistent supply of high-demand products.
- Handled customer inquiries professionally, providing accurate product information while maintaining a friendly demeanor at all times.
- Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
Education
High School Diploma -
Oak Forest High School
Oak Forest, IL05-2022
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Memory retention
- Cleanliness standards
- Service prioritization
- Team collaboration
Languages
English
Timeline
Host
Biaggi's Ristorante Italiano
08.2024 - 12.2024
Server
Hooters Inc.
05.2024 - Current
Brand Associate
Hollister
07.2020 - 06.2024
High School Diploma -
Oak Forest High School