Mia Ceballos
CVS Pharmacy
Yorkville
1
Certification
5
years of professional experience
Detail-oriented with expertise in drug inventory control and medication dispensing and handling patients and staff with care and professionalism. Optimizes workflow and ensures HIPAA compliance for patients to protect their privacy. Fosters a collaborative environment that drives customer satisfaction and safety, leveraging strong problem-solving skills to adapt to evolving processes.
Work History
Lead Certified Pharmacy Technician
2 Years 1 Month- Supervised pharmacy operations, ensuring compliance with regulations and quality standards.
- Implemented workflow improvements, increasing efficiency in medication dispensing processes.
- Trained and mentored junior technicians, enhancing team performance and service delivery.
- Managed inventory control, optimizing stock levels and reducing waste through effective ordering practices.
Pharmacy Technician
8 Months- Delivered exceptional customer service to patients, physicians, nurses, and other healthcare professionals, fostering positive relationships and enhancing patient satisfaction.
- Input patient and prescription information to produce product labels and assist in prescription filling process.
- Managed daily pharmacy operations, including receiving orders from wholesalers, stocking shelves, and preparing medications for delivery or pickup to ensure efficient service.
- Performed administrative duties, including filing documents, answering phones, scheduling appointments, and addressing customer inquiries to maintain smooth pharmacy operations.
- Complied with state regulations to maintain safe, clean pharmacy.
Cashier
2 Years 5 Months- Operated cash register and accurately processed payments, returns, and exchanges.
- Ensured cleanliness of checkout area by regularly cleaning counters, shelves, and windows for a pleasant shopping environment.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Cultivated strong customer relationships to enhance satisfaction and foster loyalty.
- Developed strong customer relationships to support satisfaction and loyalty.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Resolved and de-escalated customer issues to improve overall service experience.
Education
Bachelor of Accountancy - Accounting
Associate of Arts - Accounting
Skills
Medication Dispensing
Prescription Filling
Order Verification
Insurance Verification
Drug storage practices
Drug safety
Storage protocols
Workflow Optimization
Insurance Billing
Interpreting orders
FDA guidelines
Pharmacy calculations
Certification
CPR Trained and Certified
CPhT - Certified Pharmacy Technician
Timeline
Lead Certified Pharmacy Technician
CVS Pharmacy
08.2024 - CurrentRead More
Pharmacy Technician
Walgreens
12.2023 - 08.2024Read More
Cashier
Marberry's Cleaners and Launderers
06.2021 - 11.2023Read More
Aurora University
Bachelor of Accountancy from Accounting
Read More
Waubonsee Community College
Associate of Arts from Accounting
Read More