Mia Cardenas
Bolingbrook
Summary
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Overview
4
4
years of professional experience
Work History
Home shopper - Lead
Jewel-Osco
Bolingbrook
09.2022 - Current
- Resolved customer inquiries and issues promptly and professionally.
- Satisfied customers with quick, accurate service under tight deadlines.
- Collaborated with team members to create positive shopping experiences for customers.
- Utilized problem solving skills to resolve customer complaints professionally.
- Tracked inventory levels to ensure adequate stock availability for shoppers.
- Processed purchases, returns, and exchanges to facilitate seamless transactions for clients.
- Managed client communications through email, phone, and messaging apps, ensuring timely responses.
- Maximized hourly rate by organizing shopping trips and planning efficient routes.
- Maintained a clean, organized work area to ensure customer satisfaction.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Participated in training new staff on store policies and procedures.
- Assisted colleagues in completing assigned tasks in a timely manner.
- Followed safety guidelines while handling merchandise and equipment.
- Ensured compliance with safety protocols while handling large volumes of merchandise.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Earned recognition from management for delivering exceptional customer service and demonstrating team leadership.
- Have ample experience writing efficient weekly schedules for teams with 8-30 members on payroll.
- Have ample experience writing efficient weekly schedules for teams with 8-30 members on payroll
DoorDash Driver
DoorDash
Downers Grove
01.2025 - 01.2026
- Delivered food orders promptly to customers in designated areas.
- Provided excellent customer service to enhance overall satisfaction.
- Communicated effectively with customers regarding order status and updates.
- Followed safety protocols during food handling and transportation.
- Maintained vehicle cleanliness and readiness for deliveries daily.
Education
Some College (No Degree) - Psychology
College of DuPage
Glen Ellyn, ILSkills
- Order fulfillment
- Inventory management
- Customer service
- Communication skills
- Team leadership
- Strong work ethic
- Strong interpersonal skills
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
DoorDash Driver
DoorDash
01.2025 - 01.2026
Home shopper - Lead
Jewel-Osco
09.2022 - Current
Some College (No Degree) - Psychology
College of DuPage