MIA CACHO
Chicago
Summary
Results-driven professional with 7 years of experience in the service and food industries, skilled in customer relations, process efficiency, and teamwork. Adaptable and organized, with a proven track record of managing competing priorities in fast-paced environments. Eager to apply strong interpersonal and organizational skills to new opportunities.
Overview
7
7
years of professional experience
Work History
Server
HuHot
07.2021 - 08.2025
- Delivered excellent customer service in a high-volume, fast-paced environment, ensuring guest satisfaction and repeat business
- Trained and mentored new servers, many of whom advanced successfully within the industry
- Supported onboarding by teaching best practices, reinforcing company standards, and fostering teamwork
- Managed large volumes of orders accurately and efficiently while maintaining attention to detail
Shift Leader
Bruegger’s Bagels
06.2018 - 08.2021
- Supervised daily operations, including opening/closing procedures, cash handling, and inventory management
- Delegated tasks to team members based on skill and workload to optimize efficiency
- Monitored sales performance and applied strategies to meet or exceed targets, contributing to revenue growth
Education
Liberal Arts And Sciences
Kirkwood Community College
Iowa City, IAHigh School Diploma - undefined
Iowa City High School
05.2020
Skills
- Customer account management and relationship building
- Cross-functional team collaboration (eg, Slack, Trello)
- Staff training, supervision, and leadership
- Process documentation and quality control
- POS system operation (Toast, Square, Clover) and technology integration
- Professional phone communication and call handling
Languages
Spanish
Limited Working
Timeline
Server
HuHot
07.2021 - 08.2025
Shift Leader
Bruegger’s Bagels
06.2018 - 08.2021
High School Diploma - undefined
Iowa City High School
Liberal Arts And Sciences
Kirkwood Community College