MFALME YADUNIA
Arlington Heights
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
Account Specialist
JPMorgan Chase
Elgin, IL
03.2026 - Current
- Managed client accounts, ensuring timely and accurate resolution of inquiries and issues.
- Developed and implemented process improvements to enhance operational efficiency and service delivery.
- Facilitated communication between clients and internal teams to address account-related concerns effectively.
- Analyzed account data to identify trends, providing insights for strategic decision-making.
Operations Manager
Arlington Fastener
Lake Barrington, IL
05.2018 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Inspection Supervisor
Smalley Steel Ring Company
Lake Zurich, IL
09.2025 - 03.2026
- Oversaw daily operations to ensure team adherence to quality and safety standards.
- Trained and mentored staff on operational procedures and best practices.
- Implemented process improvements that enhanced workflow efficiency and reduced errors.
- Conducted performance evaluations to identify training needs and promote employee development.
Education
MBA - Applied Management
Eastern Illinois University
Charleston, IL07-2023
Bachelor of Science - Business Administration
Northern Illinois University
Dekalb, IL05-2022
Certificate of Undergraduate Study - Information Technology Management
Northern Illinois University
Dekalb, IL05-2022
Associate of Arts - Business/Entrepreneurship/IT
William Rainey Harper College
Palatine, IL05-2021
Skills
- Customer Relations
- Team motivation
- Product and service knowledge
- Task Delegation
- Project management abilities
- Product branding
Timeline
Account Specialist
JPMorgan Chase
03.2026 - Current
Inspection Supervisor
Smalley Steel Ring Company
09.2025 - 03.2026
Operations Manager
Arlington Fastener
05.2018 - Current
Bachelor of Science - Business Administration
Northern Illinois University
Certificate of Undergraduate Study - Information Technology Management
Northern Illinois University
Associate of Arts - Business/Entrepreneurship/IT
William Rainey Harper College
MBA - Applied Management
Eastern Illinois University