Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Merjem Zekic

Lincolnwood

Summary

Dedicated and compassionate healthcare professional currently pursuing a degree in Radiography. Experienced in administrative support, customer service, and patient interaction. Seeking a Medical Receptionist/Medical Assistant position where I can apply strong communication skills, attention to detail, and multilingual capabilities to support healthcare teams and provide exceptional patient care.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Lead Beauty Advisor

Sephora at Kohls
09.2024 - Current
  • Processed payments, entering sales in register for prompt customer service.
  • Delivered personalized consultations, offering expert skincare and wellness advice tailored to customer needs
  • Trained and led associates, enhancing customer service and promoting health-conscious beauty solutions
  • Managed inventory, sales goals, and scheduling, ensuring efficient operations in a fast-paced environment.

Receptionist

LandX Inc.
10.2021 - 12.2024
  • Checked that each scheduled route was appropriately covered by delivery drivers.
  • Handled incoming calls and emails from customers regarding issues with deliveries.
  • Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
  • Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
  • Provided training and guidance to new dispatchers.

Retail Sales Associate

TJX Companies
05.2023 - 09.2024
  • Helped customers complete purchases, locate items, and join reward programs.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted customers with health and wellness products, providing detailed information on skincare and wellness items
  • Managed point-of-sale transactions and inventory restocking, ensuring smooth and accurate operations

Fast Food Worker

Chick-fil-A
11.2022 - 05.2023
  • Focused on maintaining high standards of food safety, cleanliness, and health compliance
  • Provided exceptional service while maintaining a healthy, hygienic environment for customers and staff
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent foodborne illness.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.

Education

Associate of Applied Science - Radiography

Oakton Community College
Des Plaines, IL
05-2028

High School Diploma -

Niles Township West High School
Skokie, IL
05-2024

Skills

  • Payment collection
  • Data Entry & Office Software
  • Medical Terminology
  • Multilingual
  • Telephone etiquette
  • HIPAA compliance
  • Letter preparation
  • Records maintenance
  • Patient relations

Certification

  • Infant-Toddler Credential (2024)
  • CPR/First Aid (Certification in Progress)
  • Medical Assistant Certification (In Progress)
  • Dental Assistant Certification (In Progress)
  • Pharmacy Technician Certification (PTCB) (In Progress)

Languages

English
Native or Bilingual
Serbian
Native or Bilingual
Albanian
Professional Working
German
Professional Working
Arabic
Limited Working

Timeline

Lead Beauty Advisor

Sephora at Kohls
09.2024 - Current

Retail Sales Associate

TJX Companies
05.2023 - 09.2024

Fast Food Worker

Chick-fil-A
11.2022 - 05.2023

Receptionist

LandX Inc.
10.2021 - 12.2024

Associate of Applied Science - Radiography

Oakton Community College

High School Diploma -

Niles Township West High School

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Merjem Zekic