Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Merci Johnson

Chicago,IL

Summary

I have worked in the service/hospitality industry for 10 + years. I have definitely learned that being a team player is crucial to making an establishment/business run efficiently. I have also learned that it is important to be an individual who is responsible for thyself and can be held accountable. I strive to be hands on and offer help wherever it is needed. I tend to always be on the go, and enjoy learning new skills. I am known for my outgoing and friendly personality. I think I am a good problem solver, and can think outside of the box. I am a people person at my core. I enjoy making someone's day with a genuine smile, cracking a joke, and making sure their needs are met to the best of my ability. I believe it is important to treat every customer and guest as if they were a friend, making genuine connections are important to me.

Overview

17
17
years of professional experience

Work History

Membership Committee/ Liaison

Base Social Club
08.2024 - Current
  • Collected and analyzed data and feedback to identify opportunities to improve relationship between other entities and business.
  • Solved conflicts and addressed issues that occurred between other entities and business.
  • Devised and implemented processes and procedures to streamline operations.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Gathered, organized and input information into digital database.
  • Evaluated staff performance and provided coaching to address inefficiencies.

Bartender

Murphy's Bleachers
04.2021 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.

Flight Attendant

United Airlines
07.2016 - Current
  • Currently Based at ORD
  • Have been nominated for United 100, and received other letters of recognition from peers and passengers.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Ensured safety and comfort of customers onboard aircraft.
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
  • Answered passenger questions and provided solutions to issues arising during flights.

Events Assistant

National Hellenic Museum
03.2019 - 01.2021
  • Delighted clients with exceptional events, consistently exceeding expectations with design and execution.
  • Anticipated event requirements and handled numerous concerns in advance for smooth day-of execution.
  • Directed team to set up and keep banquet space clean and presentable for guests.
  • Provided exceptional customer service to all guests and escalated concerns where needed.
  • Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
  • Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
  • Monitored operations by writing daily reports and maintaining accurate sales records.

Bartender/Server

Lowdown Brewery and Kitchen
05.2015 - 10.2018
  • High Volume Bartender and Server
  • High volume patio and dining area which has allowed me to become very good at multitasking and prioritizing my actions for maximum customer satisfaction
  • Very knowledgeable on Beer types and varieties
  • Expo, busser, host
  • We did everything to make the brewery run successfully.

Server/Trainer/Bartender

Atomic Cowboy/Denver Biscuit Co./Fat Sully's Pizza
04.2012 - 08.2015
  • Received Employee of the Month for outstanding teamwork and guest service
  • I was made a trainer in 2013 due to my service knowledge and service management
  • I try to always keep a positive attitude and strong work ethic making me more a leader by example
  • Featured on Diners, Drive Ins, and Dives in May of 2013, and since then our volume has shot through the roof
  • Shift Lead in 2014 & 2015
  • I am comfortable when it comes to all positions.

Key Holder/Stylist

Common Era
11.2011 - 07.2015
  • I had opening and closing responsibilities such as; counting the drawer before opening, providing customers with styling for occasions, processing new merchandise, and doing a nightly deposit
  • We got to do daily re merchandising, and chose different projects that we thought would enhance the shop
  • I got very familiar with social media, and helped run our Facebook and Instagram accounts
  • The owner Deborah was a fashion genius of sorts, always giving us her knowledge on all things current, and classic.

Lead Server/Cocktail/Bartender

Sushi Hai
01.2011 - 02.2012
  • At Sushi Hai my role was primarily as a cocktail waitress in their Hai Bar every weekend
  • I was also a Server in the restaurant twice a week
  • I gained a lot of valuable knowledge about how sushi is prepared and rolled
  • I know about a variety of fish, as well as Sake knowledge
  • I really learned what it meant to take on a large crowd of people by yourself at the Hai Bar
  • Girls were assigned to 20-30 person parties that usually consisted of high profile people
  • Sunday Nights I doubled as a Bartender/Server during our Sunday Night Goodness with DJ Lowkey
  • I was promoted to Lead/Training server and provided service style information, menu knowledge, as well as clientele information to new servers.

Server/Bartender

The Melting Pot
03.2008 - 12.2011
  • I started off as a host/busser and was quickly promoted to a serving position
  • As a server I learned how to successfully multitask and manage my time with guests and the delivery of food
  • We had a wine tasting every Saturday which was very helpful to expanding my knowledge on suggestions, and pairings
  • After serving for a year I was able to move up to be a Bartender
  • It helped in my liquor knowledge and points of sale to be able to suggest more expensive liquor
  • It was also a fun and refreshing way to interact with guests.

Education

Sports/Entertainment Management -

Johnson And Wales University
Denver, CO
01.2009

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William J. Palmer High School
Colorado Springs, CO
01.2007

Skills

  • Successfully Completed training in July 2016 with United Airlines Proficient in evacuating, arming, and disarming 7 aircraft doors Certified in CPR Up to date with safety and security procedures Successfully completed yearly requalification's 2016-present
  • In Hospitality I am familiar with Aloha, Dinnerware, and Micros For administrative/event work I am familiar with Outlook 365, Venuebook, TheknotPro, Weddingwire, as well as Microsoft Office, Air Table, CRM
  • In retail I have experience with shipments, inventory, ordering, styling, and merchandising

References

  • Andy Lebowitz, Assistant Manager, Murphy’s Bleachers, (773) 895-2841
  • Patrick Curth, Manager, Murphy’s Bleachers, (773) 842-9972
  • Philip Pheiffer, Owner, Lowdown Brewery, (720) 524-8065
  • KrisAnn Palacios, Manager, Super Mega Bien, (435) 881-6127
  • Lisa Link, Bad Daddy’s Denver, (214) 991-0975

Timeline

Membership Committee/ Liaison

Base Social Club
08.2024 - Current

Bartender

Murphy's Bleachers
04.2021 - Current

Events Assistant

National Hellenic Museum
03.2019 - 01.2021

Flight Attendant

United Airlines
07.2016 - Current

Bartender/Server

Lowdown Brewery and Kitchen
05.2015 - 10.2018

Server/Trainer/Bartender

Atomic Cowboy/Denver Biscuit Co./Fat Sully's Pizza
04.2012 - 08.2015

Key Holder/Stylist

Common Era
11.2011 - 07.2015

Lead Server/Cocktail/Bartender

Sushi Hai
01.2011 - 02.2012

Server/Bartender

The Melting Pot
03.2008 - 12.2011

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William J. Palmer High School

Sports/Entertainment Management -

Johnson And Wales University

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