Mercel Kristin Curioso
Chicago
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills, as well as photography and some graphic design knowledge.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Scout Veterinary Urgent Care - West Loop
09.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Assisted clients and callers in their specific needs and questions.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Inventory Associate
Aritzia
08.2022 - 04.2023
- Maintained cleanliness and organization of warehouse workspace to promote safety and accessibility for all staff members involved in handling inventory items.
- Provided accurate data entry for all received items, ensuring timely updates to the inventory database.
- Managed inventory storage in clean and organized fashion.
- Improved inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
Student Worker
SAIC Photography Department
01.2019 - 12.2022
- Interacted with faculty and students in assisting them with equipment checkouts
- Contributed to a positive campus atmosphere through exceptional customer service, assisting students and faculty with inquiries and concerns.
Manager of Photo Catalog Committee
SAIC Photography Department
01.2021 - 05.2022
- Managed the photography department's photo catalog committee.
- Implemented innovative solutions for optimizing student submissions.
- Facilitated successful project completions through meticulous planning and execution.
Social Media Intern
Impact byInstructure
07.2020 - 12.2020
- Supported marketing team in producing social media content
- Assisted in website revamps, events, creating graphics and data collecting
Visitor Experience Associate
Museum of ContemporaryArt
09.2019 - 09.2020
- Supported customer service team by managing visitors and ticket sales.
- Answered customer inquiries, ensuring satisfaction.
- Supported management with daily operations for smooth workflow.
Hostess
Spiaggia, Le Colonial, Roy's
08.2015 - 06.2019
- Managed reservation system (e.g Tock, OpenTable)
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
Education
Bachelor of Arts -
School Of The Art Institute of Chicago
Chicago05-2023
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Verbal and written communication
- Service-oriented mindset
- Meticulous and organized
- Attention to detail
- Punctual and reliable
- Team Player
- Adaptability & Flexibility
- Multi-Tasker
Tools
• Photoshop • Adobe XD
• Lightroom • Microsoft
• Illustrator • HTML & CSS
• InDesign • Figma
Timeline
Customer Service Representative
Scout Veterinary Urgent Care - West Loop
09.2024 - Current
Inventory Associate
Aritzia
08.2022 - 04.2023
Manager of Photo Catalog Committee
SAIC Photography Department
01.2021 - 05.2022
Social Media Intern
Impact byInstructure
07.2020 - 12.2020
Visitor Experience Associate
Museum of ContemporaryArt
09.2019 - 09.2020
Student Worker
SAIC Photography Department
01.2019 - 12.2022
Hostess
Spiaggia, Le Colonial, Roy's
08.2015 - 06.2019
Bachelor of Arts -
School Of The Art Institute of Chicago
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