Mercedes Vazquez
Chicago
Summary
Driven and reliable, possessing deep knowledge of customer service and logistics. Demonstrates strong organizational and multitasking abilities, ensuring smooth and efficient operations. Committed to enhancing guest experiences and maintaining high standards of service.
Overview
3
3
years of professional experience
Work History
Hotel Valet Parking Supervisor- The W Hotel
LAZ Parking
08.2022 - Current
- Served as the primary point of contact for all valet-related inquiries from guests, management, or other stakeholders, ensuring accurate information was provided proactively.
- Developed strong relationships with repeat customers through attentive service and personalized interactions, fostering loyalty to the establishment.
- Reduced wait times for guests by streamlining vehicle retrieval processes and optimizing staff deployment.
- Improved team performance through regular coaching, feedback sessions, and professional development opportunities.
- Maintained a safe and secure work environment by enforcing strict safety protocols and regularly inspecting equipment.
- Continuously monitored parking lot capacity to optimize space utilization and minimize congestion during peak hours.
- Facilitated seamless communication between staff, management, and guests to address any issues or special requests in a timely manner.
- Handled escalated customer complaints professionally and effectively, implementing solutions that resulted in improved guest satisfaction scores.
- Enhanced customer satisfaction by efficiently managing valet operations and addressing concerns promptly.
- Ensured high levels of service quality by conducting thorough employee training and emphasizing the importance of attention to detail.
- Upheld exceptional standards of cleanliness throughout valet areas, contributing to a positive impression on guests.
- Provided punctual, polite valet services to uphold professional standards.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Built positive customer rapport for courteous, friendly and professional service.
- Answered guest's questions about property amenities and services.
- Helped guests unload and load luggage.
- Issued and collected claim tickets and processed valet parking fees.
Education
Tricoci University Beauty License - Cosmetology
Tricoci University of Beauty Culture
Bridgeview, IL09-2025
High School Diploma -
John F. Kennedy High School
Chicago, IL06-2021
Skills
- Staff training and development
- Incident reporting
- Task delegation
- Policy enforcement
- Employee scheduling
- Customer complaint handling
- Customer service
- Friendly and outgoing
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
Timeline
Hotel Valet Parking Supervisor- The W Hotel
LAZ Parking
08.2022 - Current
Tricoci University Beauty License - Cosmetology
Tricoci University of Beauty Culture
High School Diploma -
John F. Kennedy High School
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