Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Mercedes Ramirez-Ross

Calumet City

Summary

Dynamic Cashier Team Lead at Chick-fil-A with a proven track record in customer service and team leadership. Expert in cash handling and POS systems, I effectively trained new staff, enhancing team performance. Recognized for problem-solving skills, I ensured seamless operations during peak times, contributing to a positive customer experience.

Overview

1
1
year of professional experience

Work History

Cashier Team Lead

Chick-fil-A
06.2024 - 09.2025
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Restocked and organized merchandise in front lanes.

Education

Associate of Science - Health Sciences

South Suburban College of Cook County
South Holland, IL
04-2026

Skills

  • Customer service
  • Team leadership
  • Problem-solving
  • Cash handling
  • Flexible schedule
  • Store opening and closing
  • POS systems

Languages

English
Full Professional

Interests

  • Passionate about balancing physical health with mental and emotional wellness
  • Photography
  • High-Intensity Interval Training

Timeline

Cashier Team Lead

Chick-fil-A
06.2024 - 09.2025

Associate of Science - Health Sciences

South Suburban College of Cook County

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Mercedes Ramirez-Ross