Mercedes Perez

Waukegan

Summary

Reliable, trustworthy, honest, friendly and caring employee seeking a different position than I have experienced before but with the skills to offer, in order to grow out of my comfort zone.

Offering excellent communication and good judgment, motivation to make an impact and learn new things along the way.

Ready to execute customer service skills and assure that I am always helpful to those who need assistance, whether it be coworkers, managers, customers/clients.

Overview

years of professional experience

Work History

Unit Office Clerical / Shipping and Receiving

Sodexo - Stevenson Highschool

Lincolnshire

04.2024 - Current

Received and responded to customer requests via letters, emails, telephone calls and in-person
Aided colleagues, managers and customers through regular communication and assistance.
Securely checked in vendors, contractors, delivery drivers.
Maintain confidential information within new / ex employee filings, hirings, vacation requests, etc.
Completed day-to-day duties accurately and efficiently.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Identified needs of customers promptly and efficiently.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Keep track of tasks delegated to other departments (maintenance, custodial, HVAC) based on school staff needs & requests.
Run daily reports of events, department meetings throughout the building.
Arrange deliveries, keep track of number of packages in and out on a daily basis, ensure they are delivered throughout the school accordingly.
Assisting in the Copy Center, printing hundreds of job requests, tests, packets, worksheets, books, etc. for several teachers.

Food Outlet Supervisor

Great Wolf Lodge

08.2019 - 03.2023

Answered questions about store policies and addressed customer concerns.
Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Supervised and effectively trained over 15 employees to decrease process lags and boost productivity.
Demonstrated customer service skills on a daily basis regarding any issues with guests at any time, made accommodations for said guests to ensure quality.
Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Trained team members in successful strategies to meet operational and sales targets.
Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
Educated staff on strategies for handling difficult customers and challenging situations.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Investigated and resolved customer inquiries and complaints quickly.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Responded proactively and positively to rapid change.
Contributed to team success by completing jobs quickly and accurately.

Education

Grayslake North Highschool

Round Lake Beach

Skills

Computer Proficiency
Administrative Management
Merchandise Quality Assurance
Customer Service Process Improvement
Complex Problem-Solving
Customer Care
Customer Engagement
Professional Communication
Critical Thinking

Customer Needs Assessments
Continuous Improvement
Time Management
Customer Satisfaction
Active Learning
Handling Complaints
Performance Improvement
Brand Loyalty
Honesty & Respect

Timeline