Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
Timeline
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Mercedes Hernandez

Meredosia

Summary

I have demonstrated success in enhancing team operations and optimizing procedures. Forward-thinking and results-driven with great sense of business operations, customer preferences and industry trends. I am an enthusiastic business student currently pursuing a business degree. I am excited to learn from a high-performing and successful team. Possess excellent communication, problem solving and teamwork abilities.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Psychiatric Technician

Blessing Hospital
10.2023 - 03.2024
  • Implemented crisis intervention protocols when necessary, ensuring the safety of all patients and staff members involved.
  • Developed strong rapport with diverse patient populations through empathetic listening skills, helping them feel heard and understood.
  • Observed patients closely for signs of distress or changes in condition, promptly reporting concerns to supervising clinicians for appropriate intervention.
  • Utilized de-escalation techniques to manage challenging behaviors effectively, promoting a calm atmosphere conducive to healing.
  • Charted on each patient daily.
  • Maintained accurate and up-to-date documentation of patient progress, facilitating effective communication among healthcare team members.
  • Treated clients and families with respect and dignity.
  • Took and monitored vital signs, administered medications, and managed patient behavior.

Patient Care Manager

Beltone Alliance
03.2023 - 03.2024
  • Maintained accurate documentation of patient interactions, treatments administered, and progress notes in electronic medical records systems.
  • Managed budgets and resources effectively to reduce departmental costs while maintaining high standards of care.
  • Developed strong interdisciplinary team collaboration, resulting in better patient outcomes.
  • Oversaw day-to-day operations of the department, ensuring seamless coordination between all members of the care team.
  • Promoted a positive work environment by fostering effective communication, teamwork, and employee engagement.
  • Interpreted regulations to identify patient care requirement criteria to be monitored and establish systems to achieve compliance.
  • Participated in team meetings and trainings to stay updated on best practices and new developments in care management.

Benefit Advisor

Blue Cross Blue Shield of Illinois
10.2018 - 01.2021
  • Negotiated favorable contract terms with insurance providers, resulting in significant cost savings without compromising coverage quality or competitiveness of plans offered.
  • Developed and maintained strong rapport with clients through regular communication and outstanding service delivery, leading to high levels of trust and loyalty.
  • Maintained up-to-date knowledge of market trends and regulatory changes, allowing for accurate advice on complex benefit-related issues.
  • Enhanced client satisfaction by providing comprehensive benefits guidance and tailored solutions to individual needs.
  • Managed extensive caseloads with precision, ensuring timely follow-up and resolution of all client inquiries and concerns.
  • Provided personalized financial planning advice in conjunction with benefit offerings, promoting long-term financial stability for clients.
  • Implemented innovative strategies to streamline claims processing, reducing administrative burdens for clients.
  • Served as a knowledgeable resource for colleagues, sharing industry insights and best practices for enhanced team performance.

Education

Bachelor Of Business - Business And Marketing

Southern New Hampshire University
Hooksett, NH

Bachelor Of Business - Business

Southern Illinois University Edwardsville
Edwardsville

Skills

  • Behavioral Management
  • Rapport Building
  • Social Media Marketing
  • Interpersonal Communication
  • Multilingual
  • 70 WPM
  • Efficient and Organized

Certification

Social Media Marketing Expert at Hubspot

Languages

Spanish
Native or Bilingual
ASL
Professional Working
French
Professional Working

Affiliations

Fellow of Public Affairs (Non-profit)

2019-2021

Timeline

Psychiatric Technician

Blessing Hospital
10.2023 - 03.2024

Patient Care Manager

Beltone Alliance
03.2023 - 03.2024

Benefit Advisor

Blue Cross Blue Shield of Illinois
10.2018 - 01.2021

Bachelor Of Business - Business And Marketing

Southern New Hampshire University

Bachelor Of Business - Business

Southern Illinois University Edwardsville

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Mercedes Hernandez