Mentallah Siam
Burbank
Summary
Proficient scheduler with a strong background in health information management. Expertise in coordinating caregiver schedules and training new team members, ensuring optimal service delivery while maintaining compliance with health standards.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista
Sada Coffee
Palos Hills
05.2025 - Current
- Prepared and served a variety of coffee beverages to customers.
- Maintained cleanliness and organization of coffee preparation area to support efficient service.
- Operated espresso machines and grinders to ensure quality beverage preparation.
- Collaborated with team members to streamline workflow during peak hours, improving customer service speed.
- Followed safety and hygiene protocols in food handling and preparation.
- Handled cash register transactions accurately for customer purchases.
- Ensured compliance with health and safety regulations, promoting safe food handling and cleanliness standards.
Barista
Starbucks
Palos Hills
02.2024 - 07.2025
- Restocked supplies to ensure consistent inventory availability for smooth operations.
- Demonstrated calm demeanor during busy shifts to enhance overall customer experience.
- Maintained clean and organized workspace, facilitating efficient resource access for coworkers.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
Scheduler/Assistant
HomeWatch CareGivers
Palos Hills
02.2023 - 02.2024
- Coordinated caregiver schedules to maximize client coverage and enhance service delivery.
- Utilized scheduling software to track caregiver availability and client needs.
- Communicated effectively with caregivers and clients to confirm appointments and preferences.
- Negotiated alternatives with caregivers and clients to resolve scheduling conflicts and maintain service continuity.
- Worked closely with project managers to prioritize tasks according to importance and urgency levels.
- Performed data entry into computer systems for tracking purposes.
- Answered phones and routed voicemails to respective employees.
- Efficiently managed documentation for client records and care plans to support accurate information access.
- Organized and maintained filing systems for documents and records.
Education
Bachelor of Science - Health Information Management
University of Illinois Chicago
Chicago, IL05-2026
Skills
- Team collaboration
- Scheduling tools
- Problem-solving
- Microsoft Access
- Data filtering
- Health information
Certification
- Dental Assistant Certificate
Timeline
Barista
Sada Coffee
05.2025 - Current
Barista
Starbucks
02.2024 - 07.2025
Scheduler/Assistant
HomeWatch CareGivers
02.2023 - 02.2024
Bachelor of Science - Health Information Management
University of Illinois Chicago