Menes Booker
Chicago
Summary
Proficient Technical Support Analyst with a strong focus on documentation management and system configuration. Known for collaborating effectively with teams to implement solutions, ensuring timely support and compliance with safety protocols.
Overview
3
3
years of professional experience
3
3
Certifications
Work History
Sortation Associate
Amazon
Crest Hill
11.2025 - Current
- Operated scanning equipment to ensure accurate tracking of inventory movement.
- Monitored sorting machinery functionality, promptly reporting issues to minimize downtime.
- Collaborated with team members to streamline and enhance sorting processes daily.
- Followed safety protocols while handling packages of various sizes and weights.
- Maintained a clean and organized work area to ensure safety compliance.
Technical Support Analyst
Illinois College Of Optometry
Chicago
02.2024 - 06.2025
- Documented support requests and solutions in ticketing system to enhance knowledge base.
- Collaborated with IT team to implement new software systems, ensuring seamless integration and user adoption.
- Maintained inventory of computer equipment and peripherals for efficient operation.
- Responded promptly to user inquiries via phone, email, and in-person interactions.
- Provided remote support services for clients using virtual private networks or other remote access technologies.
- Provided technical support for software and hardware issues to faculty and staff, resolving inquiries to minimize downtime.
Configuration Technician
CDW
Vernon Hills
03.2023 - 01.2024
- Configured hardware and software for client systems.
- Collaborated with teams to troubleshoot technical issues.
- Maintained accurate records of system configurations.
- Ensured compliance with company standards and procedures.
- Tested, maintained, and troubleshot network devices such as routers, switches, and firewalls.
Education
IT Support - Information Technology
Per Scholas
Chicago, IL02-2023
Skills
- Inventory tracking
- Scanning equipment
- Sorting machinery
- Documentation management
- Attention to detail
- System configuration
- Safety compliance
- Troubleshooting and Diagnostics
- Windows 7-11
- Linux
Certification
CompTIA A+
Timeline
Sortation Associate
Amazon
11.2025 - Current
Technical Support Analyst
Illinois College Of Optometry
02.2024 - 06.2025
Configuration Technician
CDW
03.2023 - 01.2024
IT Support - Information Technology
Per Scholas