Melanie Tyler
Elburn
Summary
Offering positive attitude with genuine interest in helping others, ready to thrive in customer-focused environment. Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new opportunity where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
2026
2026
years of professional experience
Work History
CSR/Dispatcher Office Assistant
Brian's Heating & Air Conditioning
03.2024 - Current
- Assisted customers with inquiries, providing accurate information on services.
- Resolved customer complaints effectively, ensuring high satisfaction levels and repeat business.
- Maintenance program scheduling and billing.
- Processed service requests and scheduled appointments promptly to optimize workflow.
- Follow-ups on estimates.
- POs
- Payment processing.
- Registering equipment, rebates, and warranties.
- Marketing (website, flyers).
CSR, Sales
J & R Herra
2023 - 2024
- Managed customer accounts, updating records and processing requests with attention to detail.
- Resolved customer inquiries efficiently, providing accurate information and ensuring high satisfaction levels.
- Responded to customer requests for products, services, and company information.
- Managed maintenance program.
CSR, Sales
Mendel
2014 - 2020
- Resolved complex customer inquiries, ensuring timely and effective solutions.
- Built strong relationships with clients, leading to repeat business and referrals.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Utilized CRM tools effectively to track customer interactions and maintain accurate records.
- Contributed to team objectives in fast-paced environment.
- Recorded accurate and efficient records in ServiceTitan.
Education
Associate of Applied Science - Medical Assisting
Coyne College
Chicago, IL01-2012
High School Diploma -
Kaneland High School
Maple Park, IL01-2010
Skills
- Customer relationship management/complaint resolutions
- Appointment scheduling
- Maintenance program management
- Payment processing
- Marketing materials and development
- Inbound call handling
- Equipment registration
- Sales support
- Administrative support
Timeline
CSR/Dispatcher Office Assistant
Brian's Heating & Air Conditioning
03.2024 - Current
CSR, Sales
J & R Herra
2023 - 2024
CSR, Sales
Mendel
2014 - 2020
Associate of Applied Science - Medical Assisting
Coyne College
High School Diploma -
Kaneland High School