Melody Robertson
Chicago
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
Work History
Mental Health Tech
IDHS
2023.01 - Current
- Monitored patient behavior and reported changes to thehealthcare team.
- Assisted in daily living activities and personal hygiene for patients.
- Implemented therapeutic activities to promote mental health recovery.
- Documented patient progress and maintained accurate records in the system.
Caregiver
Belmont Village Senior Living
2021.01 - Current
- Assisted residents with daily living activities and personal care needs.
- Provided companionship and emotional support to enhance resident well-being.
- Maintained the cleanliness and safety of resident living areas and communal spaces.
- Administered medications according to prescribed schedules and guidelines.
- Supported bathing, dressing, and personal care needs.
- Maintained a clean and well-organized environment for client happiness and safety.
Caregiver
Elmcroft of Bartlett
2018.01 - 2020.01
- Assisted residents with daily living activities and personal care needs.
- Provided companionship and emotional support to enhance resident well-being.
- Maintained the cleanliness and safety of resident living areas and communal spaces.
Work Study - Appointment Coordinator
Pulmonary Function Lab
Chicago
2017.03 - 2017.11
- Provided general clerical support such as filing, faxing, copying documents.
- Ensured that all necessary paperwork was completed prior to scheduled appointments.
- Sent appointment reminder cards for following week's schedule.
Direct Support Professional
Alden Village Bloomingdale
Chicago
2012.01 - 2015.01
- Coordinated recreational activities to enhance social engagement and community integration.
- Assisted individuals with daily living activities and personal care routines.
Education
High School Diploma -
Rich East High School
Park Forest, IL1998-06
Some College (No Degree) - Direct Support Professional
Bethesda Lutheran Communities
ChicagoSkills
- Administers Medications
- Observes and Assesses Patients
- Assists in Patients Personal Care
- Reports and Maintains Patients Confidentiality
- Appointment management
- Effective communication
- Appointment setting
- Appointment confirmation
- Call routing
- Appointment scheduling
- Patient registration
- Customer service
Timeline
Mental Health Tech
IDHS
2023.01 - Current
Caregiver
Belmont Village Senior Living
2021.01 - Current
Caregiver
Elmcroft of Bartlett
2018.01 - 2020.01
Work Study - Appointment Coordinator
Pulmonary Function Lab
2017.03 - 2017.11
Direct Support Professional
Alden Village Bloomingdale
2012.01 - 2015.01
High School Diploma -
Rich East High School
Some College (No Degree) - Direct Support Professional
Bethesda Lutheran Communities