Melly Maces
Oswego
Summary
Dynamic professional with experience in customer-facing roles. Strong communication and problem-solving skills, adept at managing customer feedback and working collaboratively with kitchen staff. Committed to enhancing guest experiences through effective service.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Restaurant Hostess
Riverside Pizza & Pub
Oswego
11.2023 - 07.2024
- Balanced cash register at end of shift according to established procedures.
- Provided menus and answered questions about menu items and specials.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Communicated with kitchen staff regarding customer feedback or complaints.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Managed reservations, waitlists, and special requests for large parties.
- Greeted customers and escorted them to their tables.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
Lifeguard
Raging Waves
Oswego
06.2023 - 08.2023
- Inspected rescue tubes and buoys regularly to ensure they are in good condition.
- Communicated regularly with supervisors regarding any issues that arose during shifts.
- Provided assistance to swimmers of varying skill levels.
- Maintained accurate records of incident reports, pool chemicals, and patron counts.
- Assisted with orientation sessions for new lifeguards in training.
- Monitored swimmers to ensure safety in the pool area.
- Educated patrons about safe swimming practices through public announcements.
- Reported any unsafe conditions or suspicious activity to management immediately.
- Provided first aid care to injured patrons before paramedics arrived on scene.
- Responded quickly to medical emergencies in the pool area.
- Maintained constant surveillance of patrons in the swimming area at all times.
- Participated in monthly training courses to stay up-to-date in water rescue techniques.
- Delivered basic life support in emergency situations and administered CPR to stabilize individuals prior to ambulance arrival.
- Watched over swimmers to respond quickly to distress situations.
- Complied consistently with pool regulations and policies while encouraging staff to adhere to guidelines.
- Kept equipment in good working order with frequent inspections and minor repairs.
- Reminded patrons to walk carefully and avoid running around or near pool edges to prevent falls.
- Alerted patrons of storm conditions and directed to exit water immediately during local severe weather situations.
- Observed sections of assigned water zone of responsibility.
- Collaborated closely with team to identify issues and quickest methods for remediation.
- Cleaned, brushed and vacuumed pool to keep clean.
- Monitored behaviors for safety violations and took steps to prevent further violations.
Education
High School Diploma -
Oswego High School
Oswego, IL07-2025
Skills
- Customer service
- Team collaboration
- Conflict resolution
- Time management
- Attention to detail
- First aid response
Affiliations
- Cycling
- Art
- Swimming
Accomplishments
- National Honors Society Graduate
- 5 state championship titles over the summer for cycling
- Illinois Cup Champion for Juniors 15-18 and Women's category 4 for cycling
Certification
- Seal of Biliteracy
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Restaurant Hostess
Riverside Pizza & Pub
11.2023 - 07.2024
Lifeguard
Raging Waves
06.2023 - 08.2023
High School Diploma -
Oswego High School
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