Mellody Hall
Coal City
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
22
22
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service Representative
COUNTRY Financial
Herscher
05.2025 - Current
- Assisted customers with policy inquiries and account management.
- Resolved customer complaints efficiently and professionally.
- Explained insurance products and services to clients.
- Processed claims and documented necessary information accurately.
- Maintained detailed records of customer feedback and service issues.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Office Manager
Pro-Clean Janitorial
Chebanse
07.2016 - 02.2025
- Managed daily office operations for a leading janitorial service provider.
- Coordinated scheduling and dispatch for cleaning teams across multiple locations.
- Oversaw inventory management, ensuring supplies met operational needs.
- Trained new hires on company procedures and safety protocols.
- Maintained accurate records of client contracts and service agreements.
- Facilitated communication between management and staff to address concerns.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Resolved customer complaints or answered customers' questions.
Bookkeeper/Accounting Assistant
Berkot's Super Foods
02.2004 - 04.2015
- Processed vendor invoices and ensured timely payments.
- Reconciled bank statements to maintain financial accuracy.
- Collaborated with store managers to resolve accounting discrepancies.
- Trained new staff on bookkeeping procedures and software usage.
- Processed accounts payable and receivable transactions.
- Performed basic accounting, payroll and bookkeeping services to manage business operations.
- Entered deposits, credit card charges and sales entries to facilitate cash management.
- Performed month-end closing activities.
- Prepared financial statements, including balance sheets, income statements, and statement of cash flows.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Received and recorded cash, checks and transfers.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
- Processed invoices and ensured timely payment to vendors.
- Managed daily cash receipts and prepared bank deposits.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Mentored and coached newly hired employees in their roles and responsibilities.
- Created and offered additional materials to enhance training.
Education
Illinois Center For Broadcasting
Lombard, IL 01.2005 - 10.2005
Lincoln Way East High School
Frankfort, ILSkills
- Claims processing
- Policy explanation
- Complaint resolution
- Account management
- Billing procedures
- Attention to detail
- Punctuality and reliability
Timeline
Customer Service Representative
COUNTRY Financial
05.2025 - Current
Office Manager
Pro-Clean Janitorial
07.2016 - 02.2025
Illinois Center For Broadcasting
01.2005 - 10.2005
Bookkeeper/Accounting Assistant
Berkot's Super Foods
02.2004 - 04.2015
Lincoln Way East High School