Mellisa Moore

Assisted clients with activities of daily living.

Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.

Assisted with dressing guidance, grooming, meal preparation, and medication reminders. Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space. Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.

Prepared orders for shipment by picking, packing, and labeling merchandise. Performed inventory control, such as counting, and stocking merchandise.

Consistently met or exceeded productivity targets while maintaining high standards for quality and safety. Assisted in training new hires, sharing best practices and providing support for their integration into the team. Maintained clean, orderly work environment free of hazards.

Maintained a clean and organized work environment, promoting safety and productivity. Proved successful working within tight deadlines and a fast-paced environment.

Inspected items to identify discrepancies and damages and reported to supervisor.

Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.

Disinfected and mopped bathrooms to keep facilities sanitary and clean.

Used chemicals by following safety protocols and procedures to avoid burns and injuries.

Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.

Collaborated with other housekeeping staff to complete tasks efficiently and effectively.

Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.

Ensured compliance with industry regulations and company standards through vigilant quality control measures.

Improved inventory management, maintaining accurate records of materials used and products packaged.

Managed daily operations, coordinating tasks among multiple departments to meet production deadlines consistently.

Streamlined communication channels between departments, fostering a collaborative atmosphere for problem-solving and decision making.

Followed packing processes to increase speed and accuracy.

Followed safety protocols to prevent accidents and injuries.

Managed high call volumes while providing exceptional customer support and maintaining professional composure.

Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.

Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.

Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Aided executive in personal tasks such as scheduling appointments or running errands when needed.

Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.

Handled incoming mail, bills and invoices and completed appropriate actions.

Built strong relationships with clients to deliver emotional support and companionship.

Recognized and reported abnormalities or changes in patients' health status to case manager.