Overview
Work History
Education
Skills
Timeline
Generic

Melissa Zaragoza

Blue Island,IL

Overview

9
9
years of professional experience

Work History

Customer Service Associate

Walgreens
Chicago, Illinois
10.2024 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Handled cash and credit transactions accurately, ensuring proper balance each shift.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Set up new sales displays each week with fresh merchandise.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Implemented efficient inventory management procedures, improving stock accuracy.

Team Member

Burger King
Chicago, Illinois
05.2022 - 10.2024
  • Greets guests with a smile, receives orders, processes payments and responds appropriately to customer issues.
  • Operates cash register or point of sale devices, as needed and uses value-added suggestive-selling techniques to generate additional sales opportunities.
  • Performs duties at multiple workstations to ensure fast and accurate service.
  • Works to resolve issues that may arise in the restaurant.

Warehouse and Inside Sales Support

Debit Connections Inc
Chicago, Illinois
08.2020 - 08.2021
  • Pick, Process, and package orders fast and efficiently.
  • Inspect and process daily returns for credit to the appropriate customer.
  • Process and post employment opportunities for locations who have openings.
  • Maintain and organize incoming inventory.

Sales Associate/Assistant Manager

Boost Mobile
Chicago, Illinois
04.2019 - 07.2020
  • Manage and set up schedule accordingly.
  • Balance and log daily cash count and bank deposits.
  • Train and orient new hires on policy and procedure.
  • Maintain inventory by monitoring sales and replenishing items to reduce loss.
  • Drive sales by building rapport and educating customers to best fit their wireless needs.
  • Assist customers with their troubleshooting and assure their problem is corrected.

Waitstaff

Entertaining Company
Chicago, Illinois
01.2017 - 11.2018
  • Assure the highest quality of upscale guest service.
  • Resolved guest complaints quickly and efficiently.
  • Assure food area and high traffic areas are clear and clean.
  • Provide upscale dinner service to assigned tables.
  • Set up and break down of event equipment while meeting sanitation requirements.

Education

Some College (No Degree) - Arts

Wilbur Wright College
Chicago, IL

High School Diploma -

Foreman College And Career Academy
Chicago, IL
06.2017

Skills

  • Bilingual
  • Microsoft Programs
  • Customer Service
  • Attention to detail
  • Punctuality
  • Communication
  • Ability to work under pressure
  • Adaptability

Timeline

Customer Service Associate

Walgreens
10.2024 - Current

Team Member

Burger King
05.2022 - 10.2024

Warehouse and Inside Sales Support

Debit Connections Inc
08.2020 - 08.2021

Sales Associate/Assistant Manager

Boost Mobile
04.2019 - 07.2020

Waitstaff

Entertaining Company
01.2017 - 11.2018

Some College (No Degree) - Arts

Wilbur Wright College

High School Diploma -

Foreman College And Career Academy

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Melissa Zaragoza