MELISSA WILLINGHAM
Ottawa
Summary
Seasoned Pharmacy Technician with 19 years of experience in fostering patient and client relationships. Committed to high standards of quality assurance in prescription filling. Strong analytical and communication skills enhance teamwork and adaptability in dynamic environments. Focused on contributing to team success while pursuing continuous professional development.
Overview
20
20
years of professional experience
1
1
Certification
Work History
CERTIFIED PHARMACY TECHNICIAN
Unknown
03.2025 - Current
- Upheld consistency in implementing prior authorization procedures.
- Monitored and assessed prior authorization requests to ensure compliance and accuracy.
- Maintained comprehensive documentation of prior authorization data within patient records.
- Safeguarded patient demographics and medical data through strict adherence to HIPAA regulations.
- Communicated effectively with diverse teams to coordinate patient care and streamline processes.
- Maintained independence while meeting deadlines in fast-paced environments.
- Utilized medical terminology knowledge to enhance communication with healthcare professionals.
- Ability to perform tasks accurately and efficiently when inputting data.
CERTIFIED PHARMACY TECHNICIAN
Unknown
11.2023 - 02.2025
- Verified accuracy of medication orders and insurance information with a high level of accuracy, ensuring timely delivery to patients.
- Verified prescription information and resolved discrepancies in collaboration with team members, enhancing order integrity.
- Entered patient orders into pharmacy management system in a remote setting, ensuring accuracy and efficiency.
- Provided assistance to customers by answering their questions accurately.
- Complied with HIPAA regulations and other compliance standards to ensure patient privacy and safety.
CERTIFIED PHARMACY TECHNICIAN
Unknown
05.2006 - 02.2025
- Utilized various platforms for precise input and processing of prescription orders, ensuring patient confidentiality and adherence to HIPAA regulations.
Education
MEDICAL ASSISTANT -
GEORGIA MEDICAL INSTITUTE
JONESBOROHIGH SCHOOL -
HERITAGE HIGH SCHOOL
CONYERSSkills
- Pharmaceutical calculations
- Prescription interpretation
- Medication order processing
- Pharmacist support
- Updating medication histories
- Records management
- Workflow optimization
- HIPAA compliance
- Attention to detail
- Problem-solving
- Multitasking and organization
- Team collaboration
- Verbal and written communication
- Patient confidentiality
- Empathy and patience
Certification
- PTCB Certification
- Pharmacy Technician Certification
Timeline
CERTIFIED PHARMACY TECHNICIAN
Unknown
03.2025 - Current
CERTIFIED PHARMACY TECHNICIAN
Unknown
11.2023 - 02.2025
CERTIFIED PHARMACY TECHNICIAN
Unknown
05.2006 - 02.2025
MEDICAL ASSISTANT -
GEORGIA MEDICAL INSTITUTE
HIGH SCHOOL -
HERITAGE HIGH SCHOOL