Melissa Verdin
3638 W Palmer
Summary
Positive and upbeat, successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills.
Overview
5
5
years of professional experience
Work History
Fullfillmet/Guest Service Representative
Target
11.2021 - 04.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Monitored warehouse operations and ensured compliance with safety regulations.
- Evaluated existing procedures for pick, pack, ship operations and identified areas for improvement.
- Built relationships with customers to encourage repeat business.
Sales Associate
TJMAXX
06.2021 - 11.2021
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Attended weekly team meetings to review performance goals and objectives.
Church Volunteer
GAP Community Center
05.2019 - 03.2020
- Volunteered at church-sponsored outreach events, providing polite, friendly representation.
- Built church community children's morals and values through mentoring service.
- Participated in youth mentorship programs, guiding young people in their spiritual journeys and personal development.
- Supported Sunday school programming by developing creative lesson plans that engaged children in age-appropriate learning activities.
- Greeted guests with bulletins, directions, and friendly conversation.
Education
Associate of Applied Science - Radiology
City Colleges of Chicago - Wilbur Wright College
Chicago, IL01-2024
Skills
-organizational skills
- Strong Work Ethic
- Patience and Empathy
-Activity Planning
- Fluent in Spanish and English (oral & written)
-School-age children experience
Timeline
Fullfillmet/Guest Service Representative
Target
11.2021 - 04.2024
Sales Associate
TJMAXX
06.2021 - 11.2021
Church Volunteer
GAP Community Center
05.2019 - 03.2020
Associate of Applied Science - Radiology
City Colleges of Chicago - Wilbur Wright College
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