Melissa Torres

*Engage customers, uncovering their home furnishing needs, and helping them make their design vision a reality..

*Build rapport with clients, earning their business through the ability to demonstrate exceptional product knowledge, strong interpersonal skills, and excellent listening skills.

*Develop and maintain a customer base through networking and client follow up to ensure customer satisfaction before and after the sale.

Chicago-based startup, that provides free product samples through automated vending machines.

*Elicits, captures, and validates requirements from multiple stakeholders for projects. Distinguishes user request from underlying needs.

*Defines issues, identifies opportunities for improvement and describes possible solutions .Offers innovative thinking and creative solutions with an ability to adapt as the project needs change.

*Communicates project status, details and time frames clearly to key stakeholders. Understands and adheres to project plans and timelines. Provides updates to stakeholders as timelines change.

*Analyzes and understands business problems, evaluates information gather from multiple sources. Collects needed information, looks at multiple possibilities, and consistently makes fact based decisions. Can readily support recommendations with data.

*Produced daily/weekly/monthly reports using SQL and Excel functions to automate reporting. *Integrated Slack and Python capabilities to automate reporting and drop into messaging channels in real time.

*Used statistical methods in Excel and other programming to analyze data ane generate useful business reports.

Robinson is a Fortune 500 provider of multi modal transportation services and third-party logistics. *Actively solicits feedback on projects

Prioritizes different projects based on value and effort required.

*Streamline reporting by writing scripts to automate reporting process where possible *Deconstructs high level, complex information clearly into details and summarizes data into easily readable results.

*Proactively identifies process issues and creates solutions that improve productivity and profitability. Shared company resources across three branches, providing training where needed.

*Shared company resource across 3 branches; providing training where needed.

*Reviewed and analyzed systems functions and reporting processes for accuracy. Maintained an ongoing schedule and documentation for all reporting procedures.

*Maintained ongoing schedule and documentation for all reporting procedures. *Improved existing reporting by researching data sources, compiling data and designing output.