Summary
Overview
Work History
Skills
Timeline
Generic

Melissa Steffen

Lake Zurich

Summary

Through ownership of multiple successful businesses and current Office Management; Accounts Payable, Receivable and Payroll Processing has been a very large part of my career.

Overview

23
23
years of professional experience

Work History

Operations Manager

Boulder Junction Motor Lodge
07.2016 - 02.2023
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
  • Calculated deductions and processed payroll for employees.
  • Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
  • Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Responded to employee inquiries to provide assistance with payroll-related questions.
  • Monitored and updated employee information in payroll system to add changes in salary, bonuses and deductions.
  • Prepared and filed accurate and timely payroll tax returns and other related reports to comply with tax laws and regulations.
  • Analyzed business processes to identify cost savings and operational efficiencies.
  • Reached out to vendors and customers to verify information and follow up on client issues.
  • Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
  • Prepared internal and regulatory financial reports, balance sheets and income statements.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Prepared vendor invoices and processed incoming payments.
  • Reviewed vendor invoices for appropriate documentation and validity prior to payment.
  • Maintained good working relationships with vendors and resolved disputes.
  • Evaluated financial records to detect errors and discrepancies.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
  • Developed monthly, quarterly and annual profit and loss statements and balance sheets.
  • Strengthened financial operations by conducting bank reconciliations and financial reporting.
  • Entered figures using 10-key calculator to compute data quickly.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Input financial data and produced reports using QuickBooks.
  • Matched purchase orders with invoices and recorded necessary information.
  • Managed and responded to correspondence and inquiries from customers and vendors.

Campground Manager

Starke/Gainesville N/E KOA
11.1999 - 07.2016
  • Developed and implemented payroll procedures and policies to determine compliance with regulations.
  • Reviewed time records for 16 employees to verify accuracy of information.
  • Coordinated new hire and termination processes to facilitate smooth operations.
  • Developed strategic plans for day-to-day financial operations.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
  • Calculated deductions and processed payroll for employees.
  • Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
  • Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Responded to employee inquiries to provide assistance with payroll-related questions.
  • Monitored and updated employee information in payroll system to add changes in salary, bonuses and deductions.
  • Prepared and filed accurate and timely payroll tax returns and other related reports to comply with tax laws and regulations.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Prepared internal and regulatory financial reports, balance sheets and income statements.
  • Established internal audit procedures to validate and improve accuracy of financial reporting.
  • Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
  • Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Maintained account accuracy by reviewing and reconciling checks monthly.
  • Input financial data and produced reports using QuickBooks.
  • Input financial data and produced reports using QuickBooks.

Skills

  • Processing wage withholding orders
  • Time sheet review
  • Journal entry preparation
  • Ten-key operator
  • New hire processing
  • Payroll policies and procedures
  • I-9 documentation
  • Employee file maintenance
  • Record keeping
  • Check writing
  • Accounts payable
  • Telephone and email etiquette

Timeline

Operations Manager

Boulder Junction Motor Lodge
07.2016 - 02.2023

Campground Manager

Starke/Gainesville N/E KOA
11.1999 - 07.2016

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Melissa Steffen