Melissa Stanley
Romeoville
Summary
Dedicated professional with a proven track record in customer service and operational efficiency. Skilled in training, problem-solving, and teamwork, consistently driving high client satisfaction and retention.
Overview
27
27
years of professional experience
Work History
FC Associate
Amazon
06.2025 - Current
- Operated material handling equipment to ensure efficient inventory movement.
- Executed order fulfillment processes with high attention to detail and accuracy.
- Collaborated with team members to optimize workflow and reduce operational delays.
- Trained new associates on safety protocols and best practices in warehouse operations.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
Senior Universal Banker
Old Second National Bank
06.1999 - Current
- Managed customer relationships to enhance satisfaction and retention.
- Facilitated cross-selling of financial products to meet client needs.
- Oversaw daily banking operations ensuring compliance with regulations.
- Mentored junior staff on best practices in customer service and sales.
- Implemented training programs for staff, enhancing product knowledge and performance.
- Analyzed customer feedback to identify service improvement opportunities.
- Led employee training sessions on product offerings and regulatory changes, ensuring all team members remained current on industry developments.
- Promoted a positive work environment by recognizing employee accomplishments and addressing performance concerns in a constructive manner.
- Delivered exceptional customer service by consistently going above and beyond to address concerns or resolve issues, leading to increased client retention rates.
- Balanced branch cash vaults daily, maintaining accuracy and security of large sums of currency.
- Conducted regular audits of teller transactions to maintain compliance with federal regulations and minimize instances of fraud or error.
- Assisted customers with banking needs and inquiries.
- Executed wire transfers, stop payments and account transfers.
- Handled various accounting transactions.
- Performed account maintenance by closing out accounts and changing customer addresses.
Bakery Clerk
Jewel Food Stores
09.2014 - 06.2025
- Assisted customers in selecting bakery items while providing exceptional service.
- Prepared and displayed fresh baked goods to enhance product visibility.
- Maintained cleanliness and organization of bakery area to ensure compliance with health standards.
- Operated ovens and mixers, adhering to safety protocols and operational guidelines.
- Monitored inventory levels of ingredients, ensuring timely replenishment for production needs.
- Collaborated with team members to streamline processes and improve customer satisfaction.
- Trained new staff on bakery procedures, promoting efficient workflow and adherence to quality standards.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
- Assisted in inventory management by accurately tracking stock levels and promptly replenishing supplies as needed.
- Supported special events by preparing custom orders according to client specifications and time constraints.
- Wrapped, boxed and weighed bakery department products.
Education
High School Diploma -
Romeoville High School
Romeoville, ILSkills
- Operational efficiency
- Cross-selling products
- Branch management
- Cash handling
- Customer relationship management
- Cash ordering
- Assessing fraud potential
- Teamwork
- Customer service
- Problem-solving
- Honest and dependable
- Reliable and responsible
- Attention to detail
- Problem-solving abilities
- Multitasking
- Customer service excellence
- Effective communication
- Verbal and written communication
- Recordkeeping and documentation
- Product knowledge
- Product and service sales
Timeline
FC Associate
Amazon
06.2025 - Current
Bakery Clerk
Jewel Food Stores
09.2014 - 06.2025
Senior Universal Banker
Old Second National Bank
06.1999 - Current
High School Diploma -
Romeoville High School