Melissa Serna
Marion,IL
Summary
Dynamic and adaptable professional with a strong background in customer service at Target, recognized for delivering exceptional support and resolving issues effectively. Proven leadership in training new team members and fostering teamwork. Fluent in Spanish, with expertise in cash handling and a commitment to maintaining a positive work environment.
Overview
4
4
years of professional experience
Work History
Target Team Member
Target
06.2023 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Trained new team members by relaying information on company procedures and safety requirements.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
- Coordinated with suppliers to ensure timely delivery of products and resolve any discrepancies.
- Ensured compliance with health and safety regulations, conducting regular checks and staff training.
- Supported new staff through comprehensive onboarding process, ensuring smooth transition into their roles.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Starbucks Barristan
Starbucks
11.2021 - 07.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
High School Diploma -
Dwight Eisenhower
Blue Island, IL12-2025
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Following instructions
- Cash handling
- Cleaning
- Flexible schedule
- Leadership qualities
- Training and mentoring
- Team building
- Fluent in Spanish and english
- Chemical handling
- Willingness to learn
- Shipping and receiving
- Adaptability and flexibility
Accomplishments
- Collaborated with team of three in the development by delivering te shipment of the day with an understaffed team.
- Supervised team of eight staff members.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Target Team Member
Target
06.2023 - Current
Starbucks Barristan
Starbucks
11.2021 - 07.2023
High School Diploma -
Dwight Eisenhower
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