Summary
Work History
Education
Skills
Timeline
Generic

Melissa Roussel

Belleville

Summary

Detail-oriented receptionist with strong communication and organizational skills. Experienced in managing schedules and assisting clients in a fast-paced veterinary environment, ensuring accurate billing and exceptional customer service.

Work History

Receptionist

Four Paws Animal Hospital
O'Fallon
2022 - 2024
  • Answered phone calls and scheduled appointments for veterinary services.
  • Assisted veterinarians with client inquiries and pet care information.
  • Processed payments and maintained accurate billing records for services rendered.
  • Scheduled and confirmed appointments.
  • Assisted with special projects assigned by management when required.

Office Manager

Power Haus Sports
Columbia
2019 - 2021
  • Coordinated schedules and appointments for staff and management.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Monitored payments due from clients and promptly contacted clients with past due payments.

Receptionist

Belleville Animal Clinic
Belleville
2018 - 2018
  • Greeted clients and their pets upon arrival at the animal clinic.
  • Answered phone calls and scheduled appointments for veterinary services.
  • Managed patient records using clinic management software efficiently.
  • Processed payments and maintained accurate billing records for services rendered.
  • Coordinated communication between clients, staff, and veterinary professionals effectively.

Administrative Assistant

Home Instead Senior Care
Belleville
2014 - 2018
  • Coordinated communication between clients, families, and caregiving staff.
  • Managed phone inquiries and directed calls to appropriate personnel promptly.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Maintained accurate client records and updated information in database systems.
  • Assisted with onboarding new employees by preparing training materials.

Education

Associate of Arts -

Southwestern Illinois College
Belleville, IL
05-2016

High School Diploma -

O'Fallon Township High School
O'Fallon, IL
05-2014

Skills

  • Appointment scheduling
  • Client communication
  • Billing accuracy
  • Invoice tracking
  • Records management
  • Customer service

Timeline

Receptionist

Four Paws Animal Hospital
2022 - 2024

Office Manager

Power Haus Sports
2019 - 2021

Receptionist

Belleville Animal Clinic
2018 - 2018

Administrative Assistant

Home Instead Senior Care
2014 - 2018

Associate of Arts -

Southwestern Illinois College

High School Diploma -

O'Fallon Township High School

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Melissa Roussel