Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

MELISSA MASSO

DAVIS JUNCTION

Summary

Dynamic professional with extensive experience at the CITY OF ROCKFORD, excelling in document management and compliance tracking. Proven ability to enhance operational efficiency through effective inspection scheduling and strong communication skills. Recognized for meticulous attention to detail and adept problem-solving, driving successful outcomes in fast-paced environments.

Overview

31
31
years of professional experience

Work History

Property Standards Secretary

CITY OF ROCKFORD
Rockford
02.2006 - Current
  • Managed four Building Inspectors, overseeing daily inspections and correspondence regarding property violations.
  • Processed all FOIA requests for Code Department, ensuring compliance with regulations.
  • Scheduled permit inspections for all Trade Inspectors to maintain workflow efficiency.
  • Answered phone calls to address inquiries and provide information promptly.
  • Processed Code Hearing documentation, facilitating effective communication among stakeholders.
  • Initiated demolition cases for the City, coordinating utility disconnects and publication notifications.
  • Tracked Vacant Registry letters and scheduled corresponding inspections for compliance.
  • Prepared monthly inspection data for City Rockstat reports, enhancing operational transparency.

Legal Assistant & Secretary

ATTORNEY BARTON L. HENBEST
Rockford
10.1998 - 01.2006
  • Processed payroll for one employee, ensuring accuracy and compliance.
  • Managed quarterly and yearly payroll along with state and federal tax forms.
  • Prepared legal documents and scheduled court dates for various cases.
  • Coordinated real estate documentation, set closing dates, and communicated with title companies.
  • Answered phone calls and took messages for attorneys to maintain communication flow.
  • Handled accounts receivable and payable, managing client billing efficiently.
  • Utilized WordPerfect, QuickBooks, Microsoft Word, and spreadsheets for document management.
  • Managed all paperwork related to Attorney Henbest’s storage unit rental property.

Office Administrator

DIP SEAL PLASTICS, INC.
Rockford
01.1995 - 09.1998
  • Processed biweekly payroll for all employees, ensuring timely and accurate disbursement.
  • Managed monthly bookkeeping activities, maintaining precise financial records.
  • Oversaw accounts receivable and accounts payable functions to optimize cash flow management.
  • Reconciled bank statements regularly to ensure financial accuracy and integrity.
  • Trained employees on office software, enhancing team efficiency and productivity.
  • Administered monthly state sales tax processing to comply with regulatory requirements.
  • Supported General Manager in daily operations when absent, contributing to seamless workflow.
  • Executed order entry and customer invoicing, improving client satisfaction through prompt service.

Education

Associate’s degree - Executive Secretarial

ROCKFORD BUSINESS COLLEGE
Rockford, IL
01.1987

High School/General -

THOMAS JEFFERSON HIGH SCHOOL
Rockford, IL
01.1985

Skills

  • Document management and compliance tracking
  • Inspection scheduling and appointment coordination
  • Customer relationship management
  • Office organization and inter-office communication
  • Communication enhancement and proofreading expertise
  • Problem solving and conflict resolution
  • Attention to detail and adaptability
  • Team collaboration and schedule management
  • Legal documentation preparation and report generation
  • Vendor relations and software expertise

References

References available upon request.

Timeline

Property Standards Secretary

CITY OF ROCKFORD
02.2006 - Current

Legal Assistant & Secretary

ATTORNEY BARTON L. HENBEST
10.1998 - 01.2006

Office Administrator

DIP SEAL PLASTICS, INC.
01.1995 - 09.1998

Associate’s degree - Executive Secretarial

ROCKFORD BUSINESS COLLEGE

High School/General -

THOMAS JEFFERSON HIGH SCHOOL
MELISSA MASSO