Melissa Lee
East Moline
Summary
Dynamic server with a strong work ethic and exceptional customer service experience at Illini Country Club. Proven ability to engage guests and upsell menu items, ensuring memorable dining experiences. Skilled in high-volume dining and effective communication, consistently maintaining cleanliness and food safety standards while delivering top-notch hospitality.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Illini Country Club
01.2025 - 07.2025
Serving our guests cocktails , appetizers, dinners to deserts. Taking care of wedding, anniversaries, parties, holidays and gatherings of 450 +-.
Server
Abe’s Hideout
12.2022 - 01.2025
Serving guests, training new servers serving appetizers to deserts. Upselling our menu.
Server
Olive Garden Restaurant
12.2019 - 11.2022
Serving guests from appetizers to desserts. I was cross trained and washed dishes, made breadsticks and set up got ready salad bar.
Education
General Studies
United Township
East Moline, IL06.1993
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Customer service
- Cleanliness standards
- Safe food handling
- Menu memorization
- Food running
- High volume dining
- Service prioritization
- Team collaboration
- Sales expertise
- Sales techniques
- Order accuracy
- Food safety practices
- Suggestive selling
- Allergy awareness
- Beverage preparation
- Tableside etiquette
- Table setting
- Table setting knowledge
- Menu presentation
- Daily specials memorization
- Food and beverage pairings
- Wine service
- Banquet coordination
- Wine pairings
- Multitasking and organization
- Food safety
- Upselling techniques
- Wine pairing
- Check payment processing
- Positive and professional
- Effective customer upselling
- Point-of-sale system
- Buffet setup and takedown
- Calm demeanor
- Liquor, wine, and food service
- Table setting arrangements
- Positive guest interactions
- Menu item recommendation
- Reliable and responsible
- Multitasking Abilities
- High energy and stamina
- Team leadership
- Problem-solving
- Cool under pressure
- Excellent communication
Certification
Basset, and serv safe food handlers certificate.
Timeline
Server
Illini Country Club
01.2025 - 07.2025
Server
Abe’s Hideout
12.2022 - 01.2025
Server
Olive Garden Restaurant
12.2019 - 11.2022
General Studies
United Township
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