Melissa Kroon
Carpentersville
Summary
Hardworking and skilled Bartender/Server with 10 years of experience in high-volume restaurants and bars. Proficient in managing cash transactions, providing exceptional customer service, and maintaining a clean and organized bar area. Proven ability to train and supervise staff, develop strong relationships with suppliers, and increase revenue through special events. Possesses a strong knowledge of the bar menu and is certified in food safety.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Gaming Bartender
Bella Bistro
Carpentersville, IL
01.2023 - Current
- Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
- Provided exceptional customer service to casino patrons, ensuring a positive and enjoyable experience
- Developed strong relationships with frequent players by providing personalized service and recognizing their preferences
- Maintained a clean and organized gaming area, ensuring equipment is functioning
- Handled cash transactions including exchanging chips for currency and processing payouts
- Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment
- Efficiently handled cash transactions and accurately processed payments using POS system
Server/Bartender
Bamboozel
West Dundee, IL
09.2023 - 03.2025
- Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner
- Collaborated with bartenders to prepare garnishes and ingredients for cocktails, ensuring efficient workflow during busy shifts
- Managed cash transactions accurately and efficiently using POS system
- Assisted in training new servers on menu knowledge, service standards, and POS system operation
- Demonstrated extensive knowledge of the bar menu, including specialty cocktails, craft beers, and wine selections
- Worked collaboratively with kitchen staff to ensure accurate order preparation and timely delivery of food items
- Consistently achieved high ratings on customer satisfaction surveys through attentive service delivery
Bar Manager/Bartender
Barone's Sports Bar
Carpentersville, IL
09.2015 - 01.2023
- Managed inventory and ordering process, ensuring optimal stock levels and minimizing waste
- Trained and supervised a team of 5 bartenders, providing guidance on drink preparation techniques and customer service
- Developed strong relationships with suppliers to negotiate favorable pricing for alcoholic beverages and bar supplies
- Maintained cleanliness and organization of the bar area, adhering to health and safety regulations at all times
- Effectively handled cash transactions using POS system while maintaining accuracy in balancing cash drawer at the end of each shift
- Resolved guest complaints or concerns promptly and professionally to ensure high levels of satisfaction were maintained
- Organized special events such as themed nights or live music performances to attract new customers and boost revenue
Education
High School Diploma - undefined
Bethel Learning Systems
06.2010
Skills
- Upselling
- Restaurant Experience
- Bartending
- Management
- Retail Sales
- Cleanliness standards
- Responsible alcohol service
- Customer engagement
Certification
Basset Certified
Food Safety Certified
Timeline
Server/Bartender
Bamboozel
09.2023 - 03.2025
Gaming Bartender
Bella Bistro
01.2023 - Current
Bar Manager/Bartender
Barone's Sports Bar
09.2015 - 01.2023
High School Diploma - undefined
Bethel Learning Systems