Melissa Kendley
Belleville
Summary
Detail-oriented professional experienced in healthcare support and financial services. Skilled in documentation review, data entry, and record maintenance within secure systems. Committed to accuracy in fast-paced environments. Pursuing Charge Entry Specialist role to leverage documentation and data entry expertise in enhancing billing and revenue cycle operations.
Overview
8
8
years of professional experience
Work History
Customer Support Specialist – Health One Program
Working Solutions
10.2023 - Current
- Assisted patients and healthcare providers with account and service inquiries, enhancing user experience and satisfaction.
- Enter and update patient information accurately within secure healthcare systems.
- Review documentation to ensure records are complete and accurate.
- Maintain strict HIPAA compliance when handling confidential health information.
- Documented interactions and updated records in real time, ensuring accuracy and compliance with healthcare standards.
- Provided remote customer support services, maintaining effective communication and support for diverse clientele.
Client Success Specialist
Beyond Finance
06.2022 - 10.2025
- Managed client accounts, ensuring customers received tailored support with financial service programs.
- Resolved account issues while maintaining high customer satisfaction.
- Maintained accurate records of client communications and financial updates to support effective service delivery.
- Reviewed documentation, updating account records to enhance accuracy within company systems.
- Financial services company. Website not provided.
Department of Healthcare and Family Services
Manpower Temp Agency
Springfield
08.2020 - 05.2022
- Reviewed medical claims for accuracy and completeness, ensuring compliance with regulations.
- Identified incorrect charges on invoices by comparing against contracts and fee schedules, preventing potential revenue loss.
- Communicated with healthcare providers to resolve claim discrepancies, enhancing provider relationships.
- Resolved billing issues with insurance companies efficiently.
- Processed claims using electronic health record systems.
- Provided training and support to new staff on claims processes.
911 Police Communications Technician
NYPD
Bronx
05.2018 - 07.2020
- Coordinated communication between law enforcement officers and emergency responders to facilitate effective incident management.
- Answered emergency and non-emergency calls, gathering critical information to ensure accurate and timely response.
- Entered incident data into computer-aided dispatch systems with speed and accuracy.
- Prioritized multiple incidents while maintaining precise documentation.
- Maintained composure in high-stress situations, enabling rapid decision making to support urgent operational needs.
Education
Associate of Arts - Criminal Justice
LaGuardia Community College
Queens, NY06-2014
Skills
- EHR/EMR systems
- Medical Documentation Review
- Claims & Billing Support
- HIPAA Compliance
- Medical Terminology
- Patient Scheduling
- Account verification
- Data Entry
- Multi-System Navigation
- High-volume environments
- Customer Account Management
Timeline
Customer Support Specialist – Health One Program
Working Solutions
10.2023 - Current
Client Success Specialist
Beyond Finance
06.2022 - 10.2025
Department of Healthcare and Family Services
Manpower Temp Agency
08.2020 - 05.2022
911 Police Communications Technician
NYPD
05.2018 - 07.2020
Associate of Arts - Criminal Justice
LaGuardia Community College