Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Jimenez

Berwyn,IL

Summary

Dynamic customer service professional with a strong work ethic and proven leadership skills, honed at Jewel-Osco. Expert in food safety and packaging, I consistently enhanced customer satisfaction through effective communication and relationship building, while maintaining high-quality standards and a clean environment. Committed to delivering exceptional service and fostering loyalty.

Personable and detail-focused with knack for precision and efficiency. Possesses foundational understanding of setting techniques and operational tools, ensuring high-quality outcomes. Capable of contributing significantly to team success and driving project completion.

Developed precision and efficiency skills in fast-paced, operational setting. Demonstrates ability to adapt and excel in new environments, utilizing refined problem-solving and teamwork capabilities. Seeking to leverage these transferrable skills in new, challenging field.

Offering strong teamwork and problem-solving skills, ready to learn and develop in dynamic work environment. Contributes willingness to master setting techniques and tools essential for role. Ready to use and develop communication and organizational skills in office and administration role

Experienced with preparing and arranging workspaces to enhance efficiency. Utilizes organizational skills and attention to detail to ensure smooth operations. Track record of maintaining safety standards and fostering teamwork in dynamic environments.

Reliable professional bringing wealth of hands-on experience in setting up and preparing work environments. My approach emphasizes meticulous organization and adherence to safety protocol sensoring optimal productivity. Known for being collaborative team player consistently adapt to changing needs and drive successful outcomes.

Diligently working with solid foundation in setting up and preparing workspaces for various tasks. Proven ability to efficiently organize materials and tools to optimize workflow and ensure seamless operations. Demonstrated expertise in maintaining clean and safe environments while collaborating effectively with team members.

Professional setter skilled in orchestrating workflows and ensuring seamless operations. Adept at leveraging industry techniques to optimize processes and drive project success. Strong focus on team collaboration and adaptability, consistently delivering reliable results. Equips teams with tools and support needed to thrive in dynamic environments.

Experienced in operating different software, manufacturing tools and power tools safely. Troubleshoots malfunctions, completes basic repairs and performs preventive maintenance services to keep all machinery working at peak levels. Good at keeping work areas neat, logs updated and inventories organized.

Focused on working quickly and efficiently to complete multiple tasks in fast-paced, high-volume busy environments. Knowledgeable about quality control standards, skilled at reading technical documents and completing actions independently.

Thorough professional handles basic routine maintenance to keep production equipment up and running. Self-starter experienced in sample preparation and materials packaging. Familiar with molding and casting machinery and processes.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level administrative position. Ready to help team achieve company goals.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

7
7
years of professional experience

Work History

Bakery Setter

Jewel-Osco
12.2024 - Current
  • Moved, organized and prepared materials to accomplish jobs smoothly.
  • Maintained equipment in good working order by inspecting components and performing basic repairs.
  • Ensured adherence to safety protocols, maintaining a safe working environment for all staff members.
  • Kept work areas orderly and clean for maximum productivity.
  • Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Ensured consistent quality by adhering to strict food safety regulations and sanitation guidelines throughout all stages of production.
  • Reduced waste by efficiently managing inventory and rotating products to ensure freshness.
  • Strengthened customer loyalty by promptly addressing any concerns or complaints and taking corrective action as needed.
  • Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming bakery environment.
  • Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
  • Maintained high-quality standards by closely monitoring baking processes, adjusting recipes as needed for optimal results.
  • Mixed dough, scaled breads, and cakes, fried doughnuts and performed baking duties.
  • Streamlined bakery operations through the implementation of efficient work procedures and time management techniques.
  • Maintained tidy and organized work area to comply with cleanliness standards.
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Used utensils and equipment to portion, wrap and display bakery items.
  • Measured and mixed ingredients accurately to assist in baking process.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
  • Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
  • Wrapped, boxed and weighed bakery department products.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Prioritized helping customers over completing other routine tasks in store.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Developed strong rapport with customers and created positive impression of business.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Recommended complementary purchases to customers, increasing revenue.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Used in-store system to locate inventory and place special orders for customers.

Cashier

Khols Department Store
09.2023 - 01.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Increased sales of promotional items by informing customers about current offers.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Reduced processing errors by meticulously following transaction procedures.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Enhanced shopping experience, provided product information and location assistance.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Supported marketing initiatives by setting up and maintaining promotional displays.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

Customer Care Representative

General Motors Onstar
03.2021 - 02.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Navigated multiple computer systems and applications to find information.
  • Streamlined call response times for improved customer experience through effective communication techniques.
  • Utilized CRM systems to accurately track customer interactions and update account information.
  • Logged call information and solutions provided into internal database.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Contributed to team success, consistently achieving call center performance metrics.
  • Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.
  • Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
  • Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
  • Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
  • Participated in training sessions for new hires, sharing insights on best practices in customer service excellence.
  • Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
  • Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.
  • Identified opportunities for upselling or cross-selling products during interactions, increasing revenue generation potential.
  • Participated in ongoing training sessions to enhance skills and stay current on industry best practices.
  • Conducted customer satisfaction surveys to gather feedback and identify areas for improvement.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Maintained up-to-date knowledge of product and service changes.
  • Promptly responded to inquiries and requests from prospective customers.
  • Delivered prompt service to prioritize customer needs.
  • Responded proactively and positively to rapid change.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved accounting, service and delivery concerns.
  • Trained new personnel regarding company operations, policies and services.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Sought ways to improve processes and services provided.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Cross-trained and provided backup support for organizational leadership.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Managed timely and effective replacement of damaged or missing products.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Implemented and developed customer service training processes.
  • Cross-trained and backed up other customer service managers.
  • Created and maintained detailed database to develop promotional sales.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Identified and resolved discrepancies and errors in customer accounts.

Customer Service Representative

FTD.com
04.2018 - 02.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Implemented rewards program that encouraged repeat business and strengthened customer relationships.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Maintained up-to-date knowledge of product and service changes.
  • Promptly responded to inquiries and requests from prospective customers.
  • Delivered prompt service to prioritize customer needs.
  • Responded proactively and positively to rapid change.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved accounting, service and delivery concerns.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Sought ways to improve processes and services provided.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Managed timely and effective replacement of damaged or missing products.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Cross-trained and backed up other customer service managers.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Got awards for my great customer satisfaction

Education

GED -

Morton College
Cicero, IL
05-2024

Skills

  • Strong work ethic
  • Hand and power tools
  • Mental toughness
  • Leadership qualities
  • Food safety
  • Packaging products
  • Cleaning duties
  • Allergen awareness
  • Ingredient measuring
  • Sanitation procedures
  • Recipe following
  • Expiration monitoring
  • Mixing techniques
  • Temperature monitoring
  • Portion control
  • Pastry making
  • Product presentation
  • Frosting application
  • Specialty breads
  • Bread baking
  • Batch production
  • Dough preparation
  • Communication
  • Workplace safety
  • Customer service
  • Food preparation
  • Work prioritization
  • Flexible schedule
  • Punctual and reliable
  • Team collaboration
  • Food handling safety
  • Bakery equipment knowledge
  • Quality assurance
  • Food running
  • Food safety compliance
  • Phone etiquette
  • Customer needs assessment
  • Ingredient selection
  • Temperature control
  • Recipe adaptation
  • Stocking and shelving
  • Surface cleaning
  • POS system operation
  • Display maintenance
  • Bakery display preparation
  • Stock rotation
  • Customer inquiries
  • Health department standards
  • Customer satisfaction
  • Display case setup
  • Relationship building
  • POS system expertise
  • Shrink reduction
  • POS system experience
  • Product merchandising
  • Telephone etiquette
  • Friendly and outgoing
  • Cleaning and sanitizing
  • Verbal and written communication
  • Merchandising strategies
  • Menu item pricing
  • Upselling and cross selling
  • Pastry packaging
  • Bakery equipment operation
  • Upselling products
  • Baking assistance
  • Baking equipment operation
  • Pastry displays
  • Bakery display management
  • Packaging expertise
  • Health department regulations
  • Friendly and helpful
  • Organization
  • Reliable and responsible
  • Creative thinking
  • Customer assistance
  • Adaptable and flexible
  • Strong communication and interpersonal skills
  • Store organization
  • Positive customer engagement

Timeline

Bakery Setter

Jewel-Osco
12.2024 - Current

Cashier

Khols Department Store
09.2023 - 01.2024

Customer Care Representative

General Motors Onstar
03.2021 - 02.2023

Customer Service Representative

FTD.com
04.2018 - 02.2022

GED -

Morton College
Melissa Jimenez