Summary
Overview
Work History
Education
Skills
Timeline
Generic

MELISSA HUISEL

Cicero

Summary

Friendly and engaging with a history of delivering excellent service in a busy retail setting. Strong payment processing and client engagement skills to promote seamless store operation.

Overview

7
7
years of professional experience

Work History

Key Holder/Sales Associate

Party City Corporation
Chicago
06.2023 - 03.2025
  • Assisted customers with product selection and resolving complaints.
  • Provided excellent customer service by greeting customers in a friendly manner and responding to inquiries promptly.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Handled customer complaints in a professional manner.
  • Participated in training sessions on topics such as customer service techniques and loss prevention strategies.
  • Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
  • Open and close store

Shift Lead

FOODROCKET
Chicago
03.2022 - 03.2023
  • Responded promptly to inquiries from customers regarding their online grocery orders.
  • Maintained accurate records of all orders placed through the website.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Maintained cleanliness standards throughout the store, including mopping floors, washing windows, and cleaning restrooms.
  • Checked items for expired food and items on the shelves.

Sales Associate

PARTYCITY
Chicago
09.2021 - 10.2022
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Provided accurate information about products, prices and services.
  • Handled customer complaints in a professional manner.
  • Processed credit card transactions quickly and securely.
  • Greeted customers and provided exceptional customer service.
  • Performed cashier duties such as accepting payments, issuing receipts, and counting back change.
  • Maintained cleanliness of store environment including floors, windows, displays.

Food Service Worker

Popeyes
Chicago
03.2020 - 06.2020
  • Served meals to customers in a friendly and courteous manner.
  • Adhered to safety procedures when handling sharp objects or hazardous materials.
  • Responded promptly to customer inquiries regarding menu items or special requests.
  • Stocked supplies such as food, dishes, utensils, and cleaning materials.
  • Ensured that all foods were prepared according to health department regulations.
  • Greeted customers upon arrival in the dining area.
  • Performed opening and closing duties such as setting up workstations with necessary supplies.

Production Associate

Lipari Foods, Inc.
Antioch
08.2018 - 07.2019
  • Assisted in the preparation of production orders, ensuring accuracy and efficiency.
  • Organized workstations for maximum efficiency, reducing downtime between tasks.
  • Removed outdated or spoiled products, and disposed of them properly.
  • Maintained cleanliness of work areas throughout shift operations.
  • Packaged finished goods for shipping specifications.
  • Tracked inventory using computerized systems such as scanners or databases.
  • Packed boxes and stock using organizational guidelines.

Education

High School Diploma -

STEINMETZ COLLEGE PREP
Chicago, IL
06.2003

Skills

  • Inventory management
  • Team leadership
  • Employee training
  • Time management
  • Effective communication
  • Problem solving
  • Cash handling accuracy
  • Customer service management
  • Staff training
  • Alarm systems
  • Multi-tasking
  • Reliability
  • Communication skills
  • Problem-solving
  • Product knowledge

Timeline

Key Holder/Sales Associate

Party City Corporation
06.2023 - 03.2025

Shift Lead

FOODROCKET
03.2022 - 03.2023

Sales Associate

PARTYCITY
09.2021 - 10.2022

Food Service Worker

Popeyes
03.2020 - 06.2020

Production Associate

Lipari Foods, Inc.
08.2018 - 07.2019

High School Diploma -

STEINMETZ COLLEGE PREP
MELISSA HUISEL