Friendly and engaging with a history of delivering excellent service in a busy retail setting. Strong payment processing and client engagement skills to promote seamless store operation.
Overview
7
7
years of professional experience
Work History
Key Holder/Sales Associate
Party City Corporation
Chicago
06.2023 - 03.2025
Assisted customers with product selection and resolving complaints.
Provided excellent customer service by greeting customers in a friendly manner and responding to inquiries promptly.
Processed returns, exchanges, and refunds in accordance with company policies.
Handled customer complaints in a professional manner.
Participated in training sessions on topics such as customer service techniques and loss prevention strategies.
Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
Open and close store
Shift Lead
FOODROCKET
Chicago
03.2022 - 03.2023
Responded promptly to inquiries from customers regarding their online grocery orders.
Maintained accurate records of all orders placed through the website.
Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
Satisfied customers with quick, accurate service under tight deadlines.
Maintained cleanliness standards throughout the store, including mopping floors, washing windows, and cleaning restrooms.
Checked items for expired food and items on the shelves.
Sales Associate
PARTYCITY
Chicago
09.2021 - 10.2022
Processed returns, exchanges, and refunds in accordance with company policies.
Provided accurate information about products, prices and services.
Handled customer complaints in a professional manner.
Processed credit card transactions quickly and securely.
Greeted customers and provided exceptional customer service.
Performed cashier duties such as accepting payments, issuing receipts, and counting back change.
Maintained cleanliness of store environment including floors, windows, displays.
Food Service Worker
Popeyes
Chicago
03.2020 - 06.2020
Served meals to customers in a friendly and courteous manner.
Adhered to safety procedures when handling sharp objects or hazardous materials.
Responded promptly to customer inquiries regarding menu items or special requests.
Stocked supplies such as food, dishes, utensils, and cleaning materials.
Ensured that all foods were prepared according to health department regulations.
Greeted customers upon arrival in the dining area.
Performed opening and closing duties such as setting up workstations with necessary supplies.
Production Associate
Lipari Foods, Inc.
Antioch
08.2018 - 07.2019
Assisted in the preparation of production orders, ensuring accuracy and efficiency.
Organized workstations for maximum efficiency, reducing downtime between tasks.
Removed outdated or spoiled products, and disposed of them properly.
Maintained cleanliness of work areas throughout shift operations.
Packaged finished goods for shipping specifications.
Tracked inventory using computerized systems such as scanners or databases.
Packed boxes and stock using organizational guidelines.