Melissa Hernandez
Chicago
Summary
Adept at leveraging bilingual capabilities in Spanish and English, I excelled as a Medical Surveyor at The Crossroads Group, where I enhanced patient feedback processes through the OSMS system. My approach, characterized by empathetic communication and meticulous attention to HIPAA compliance, significantly improved customer service satisfaction.
Overview
5
5
years of professional experience
Work History
Medical Surveyor
The Crossroads Group
09.2019 - 01.2025
Conducted remote medical surveys via an online OSMS system, contacting patients to gather feedback on their prior appointments while delivering exceptional bilingual (Spanish/English) customer service.
Education
High School Diploma -
Morton East High School
Cicero, IL06.2001
Skills
Proficient in both Spanish and English
Possessing excellent verbal communication skills
Demonstrating empathy and understanding
Practicing active listening techniques
Maintaining strict adherence to HIPAA regulations
Exhibiting meticulous attention to detail
Consistently maintaining a positive demeanor
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Medical Surveyor
The Crossroads Group
09.2019 - 01.2025
High School Diploma -
Morton East High School
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