Melissa Hardy
Harrisburg
Summary
Strategic leader in management field known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals.
Overview
7
7
years of professional experience
Work History
Manager
McDonald's
Harrisburg
12.2021 - Current
- Managed annual budgeting and forecasting, optimizing resource allocation.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Reviewed completed work to verify consistency, quality, and conformance.
- Resolved customer inquiries and complaints requiring management-level escalation.
Manager
Family Video
Harrisburg
05.2020 - 03.2021
- Reviewed completed work to verify consistency, quality, and conformance.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Conducted performance reviews for team members.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Server/Bartender
Showplace Cinemas
Harrisburg
09.2018 - 02.2020
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Filled condiments and napkin containers during slack periods.
- Greeted customers, answered questions and recommended specials to increase profits.
Cashier
Casey's General Stores
Harrisburg
10.2017 - 08.2018
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Maintained clean and orderly checkout areas, emptying trash cans and organizing candy racks.
- Scanned items and checked pricing on cash register for accuracy.
- Collected payments and provided accurate change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Education
GED -
Southeastern Illinois College
Harrisburg , IL11-2024
Skills
- Marketing
- Time management
- Customer service
- Safety procedures
- Work prioritization
Timeline
Manager
McDonald's
12.2021 - Current
Manager
Family Video
05.2020 - 03.2021
Server/Bartender
Showplace Cinemas
09.2018 - 02.2020
Cashier
Casey's General Stores
10.2017 - 08.2018
GED -
Southeastern Illinois College